FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/ds920dw_us.jpg)
DS-920DW
92 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Cannot find the scanner (Error Code 2019: Initialization Failed)
3.
How to identify your Operating System (OS).
4.
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
5.
Error Code: E04
6.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
7.
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
8.
Can I print from or scan to Android™ Smartphone?
9.
My scanner is connected but it will not feed my document or do anything else.
10.
I cannot install Brother drivers on Debian 10 or later (Linux)
11.
Uninstall the scanner driver (Windows).
12.
What is the default password for my Brother machine?
13.
My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
14.
Loading the Carrier Sheet.
15.
I cannot save a file downloaded from the Brother support website (For Windows)
16.
OCR feature does not work.
17.
Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
18.
Error Code: E06
19.
Can I print from and scan to iPhone, iPod touch and iPad?
20.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
21.
Uninstall the Button Manager (Windows).
22.
Change the paper settings. (Using DSmobileCapture)
23.
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
24.
Cannot scan documents using the control panel (For Macintosh)
25.
Check the firmware version.
26.
Operation system return error
27.
Paper suitable for scanning
28.
What driver package format is supported by my Linux distribution?
29.
Scan a document longer than 35.6 cm (14 inches).
30.
View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.