FAQs & Troubleshooting
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DS-920DW
92 Results
1.
Cannot find the scanner (Error Code 2019: Initialization Failed)
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
How to identify your Operating System (OS).
4.
Error Code: E04
5.
I cannot save a file downloaded from the Brother support website (For Windows)
6.
My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
7.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
8.
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
9.
Can I print from and scan to iPhone, iPod touch and iPad?
10.
Error Code: E06
11.
Error Code: E05
12.
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
13.
My scanner is connected but it will not feed my document or do anything else.
14.
Uninstall the scanner driver (Windows).
15.
What is the default password for my Brother machine?
16.
I cannot install Brother drivers on Debian 10 or later (Linux)
17.
Cannot scan documents using the control panel (For Macintosh)
18.
Loading the Carrier Sheet.
19.
Can I print from or scan to Android™ Smartphone?
20.
Reset the network settings.
21.
Check the firmware version.
22.
Duplex scanning cannot be performed.
23.
Calibrate your scanner.
24.
What driver package format is supported by my Linux distribution?
25.
Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
26.
Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
27.
Cannot charge my scanner.
28.
Uninstall the scanner drivers (OS X 10.10 or greater).
29.
Scan a document longer than 35.6 cm (14 inches).
30.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)