FAQs & Troubleshooting
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DS-920DW
91 Results
1.
Cannot find the scanner (Error Code 2019: Initialization Failed)
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
4.
Error Code: E05
5.
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
6.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
7.
Check the firmware version.
8.
Error Code: E04
9.
My scanner is connected but it will not feed my document or do anything else.
10.
Uninstall the scanner driver (Windows).
11.
Download a file from the "Downloads" section and save it to Windows 8 computer.
12.
Duplex scanning cannot be performed.
13.
My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
14.
Error Code: E06
15.
OCR feature does not work.
16.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
17.
How to identify your Operating System (OS).
18.
Cannot use my scanner connection the USB hub.
19.
Can I print from or scan to Android™ Smartphone?
20.
Can I print from and scan to iPhone, iPod touch and iPad?
21.
Cannot scan documents using the control panel (For Macintosh)
22.
Cannot scan documents using the control panel (For Windows)
23.
Change the image settings. (Using DSmobileCapture)
24.
Paper suitable for scanning
25.
Scan a document longer than 35.6 cm (14 inches).
26.
Loading the Carrier Sheet.
27.
My computer does not recognize the scanner when it is connected via the USB cable.
28.
Error Code: E19
29.
Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
30.
I cannot save a file downloaded from the Brother support website (For Windows)