FAQs & Troubleshooting
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DS-920DW
92 Results
31.
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
32.
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
33.
Uninstall the scanner driver (Windows).
34.
I lost the Li-ion battery or I cannot charge the battery.
35.
Error Code: E19
36.
Change the paper settings. (Using DSmobileCapture)
37.
My scanner gets warm.
38.
Operation system return error
39.
I cannot install the scanner drivers.
40.
View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.
41.
Cannot use my scanner connection the USB hub.
42.
My scanner cannot be turned on or is turned off immediately.
43.
A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
44.
Install PaperPort™ 12SE onto Windows 10.
45.
I set the auto power off to ON but my scanner does not turn off automatically.
46.
My computer cannot access the SD card via the Micro USB Cable.
47.
The scan speed is too slow.
48.
I do not have or lost the black and white calibration sheet.
49.
Uninstall the scanner drivers (OS X 10.10 or greater).
50.
Error Code: E03
51.
Install Presto!® BizCard® onto Windows 10.
52.
Cannot scan documents using the control panel (For Macintosh)
53.
When I set the Wi-Fi® switch to ON, the WiFi indicator does not turn on.
54.
What is Infrastructure mode?
55.
Clean the inside of the machine.
56.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
57.
Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
58.
Cannot scan documents using the control panel (For Windows)
59.
My scanner does not turn on.
60.
My computer does not recognize the scanner when it is connected via the USB cable.