DS-920DW
FAQs & Troubleshooting |
DS-920DW
Date: 03/21/2024 ID: faq00000314_006
Uninstall the scanner drivers (OS X 10.10 or greater).
Follow the instructions below.
Remove your Brother machine from the list of available scanners
(macOS 13 or later)
- Disconnect the USB cable between the Mac and your Brother machine.
- Log on as an "Administrator".
- Click Apple Menu and select System Settings.
- Scroll and select Printers & Scanners in the left navigation bar.
-
Select your Brother machine from the list.
If your machine name is not listed, click here to see how to uninstall the software and drivers. -
Click Remove Scanner.
When the confirmation screen appears, click Remove Scanner again.
(OS X 10.10 - macOS 12)
- Disconnect the USB cable between the Mac and your Brother machine.
- Log on as an "Administrator".
- Click Apple Menu and select System Preferences > Printers & Scanners.
-
Select your Brother machine from the list.
If your machine name is not listed, click here to see how to uninstall the software and drivers. -
Click the - button to remove your machine.
When the confirmation screen appears, click Delete Scanner.
Uninstall the Software and Drivers
- In the Finder menu bar, click Go > Computer > Macintosh HD > Library > Image Capture > Twain Data Sources.
-
Move to trash the [model name].ds.
When prompted, enter the Mac Administrator's password in the dialog box and then click OK.
*If you do not find [model name].ds file, go to next step. -
Then, you need to delete the application.
In the Finder menu bar, click Go > Applications. -
Move to trash the DSmobileCapture.
When prompted, enter the Mac Administrator's password in the dialog box and then click OK.
*If you do not find DSmobileCapture, go to next step. - Empty the trash bin.
- Reboot the Mac.
DS-620, DS-720D, DS-820W, DS-920DW
If you need further assistance, please contact Brother customer service:
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