FAQs & Troubleshooting
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93 Results
- 104/16/2025Where can I download Brother iPrint&Scan application for Mac?
- 204/16/2025Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 304/15/2025Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 403/11/2025What is the default password for my Brother machine?
- 503/03/2025What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 602/19/2025My Brother machine is unresponsive.
- 712/13/2024How to identify your Operating System (OS).
- 810/24/2024The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 906/27/2024The scanning speed is slow when scanning from my machine. (Windows)
- 1005/22/2024(Video) Update the Driver or Firmware for your Brother machine
- 1102/28/2024Uninstall the drivers. (macOS 13 or greater)
- 1202/15/2024Uninstall the drivers. (macOS 10.14 - macOS 12)
- 1311/17/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1408/25/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 1503/27/2023A gray line or margin appears on the side of the scanned document.
- 1603/17/2023Open the "Scanners and Cameras" and Properties.
- 1703/17/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1802/15/2023Configuring frequently-used scan settings on your computer.
- 1902/15/2023Can not scan a long document.
- 2002/15/2023Replace Pick up roller
- 2102/15/2023Replace Reverse Roller
- 2202/15/2023Duplex (two-sided) scan
- 2302/14/2023Scan and save a document in PDF format for Windows (Scan to File)
- 2402/14/2023Scan a document in Windows 8 and Windows 10.
- 2509/21/2022Check the firmware version.
- 2609/01/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 2709/01/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 2808/16/2022Check your machine's IP Address or Node Name
- 2907/28/2022Update the Driver or Firmware for your Brother machine
- 3006/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3104/20/2022Uninstall the Brother Software and Drivers (Windows)
- 3204/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3304/01/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 3403/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 3511/15/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 3611/10/2021Open the Control Panel (For Windows)
- 3710/14/2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 3807/29/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 3902/22/2021The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 4007/16/2020Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 4107/06/2020Change the brscan5 scan settings using XSane (Linux)
- 4206/02/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 4301/15/2020The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 4412/20/2019Access Web Based Management
- 4510/10/2019Install PaperPort™ 12SE / 14SE (Windows)
- 4609/27/2019Install BRAdmin Professional 3
- 4709/20/2019Enable the Brother machine's network interface.
- 4805/14/2019If You Want to Check that Your Network Devices are Working Correctly
- 4905/14/2019Your Scanner Cannot Be Detected on the Network During Installation
- 5005/14/2019Your Brother Machine Cannot Scan over the Network