FAQs & Troubleshooting
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Latest |
87 Results
- 111/17/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 208/25/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 303/27/2023A gray line or margin appears on the side of the scanned document.
- 403/17/2023Open the "Scanners and Cameras" and Properties.
- 503/17/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 602/15/2023Configuring frequently-used scan settings on your computer.
- 702/15/2023Can not scan a long document.
- 802/15/2023Replace Pick up roller
- 902/15/2023Replace Reverse Roller
- 1002/15/2023Duplex (two-sided) scan
- 1102/14/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 1202/14/2023Scan and save a document in PDF format for Windows (Scan to File)
- 1302/14/2023Scan a document in Windows 8 and Windows 10.
- 1412/13/2022How to identify your Operating System (OS).
- 1509/21/2022Check the firmware version.
- 1609/01/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 1709/01/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 1808/16/2022Check your machine's IP Address or Node Name
- 1907/28/2022Update the Driver or Firmware for your Brother machine
- 2006/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 2104/20/2022Uninstall the Brother Software and Drivers (Windows)
- 2204/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2304/01/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 2403/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 2511/15/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 2611/10/2021Open the Control Panel (For Windows)
- 2710/14/2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 2807/29/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 2903/02/2021The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3002/22/2021The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 3109/14/2020What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 3207/16/2020Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 3307/06/2020Change the brscan5 scan settings using XSane (Linux)
- 3406/02/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 3503/03/2020Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 3601/15/2020The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 3712/20/2019Access Web Based Management
- 3812/06/2019Where can I download Brother iPrint&Scan application for Mac?
- 3910/10/2019Install PaperPort™ 12SE / 14SE (Windows)
- 4009/27/2019Install BRAdmin Professional 3
- 4109/20/2019Enable the Brother machine's network interface.
- 4205/14/2019If You Want to Check that Your Network Devices are Working Correctly
- 4305/14/2019Your Scanner Cannot Be Detected on the Network During Installation
- 4405/14/2019Your Brother Machine Cannot Scan over the Network
- 4503/08/2019Service Call
- 4603/07/2019What is Brother iPrint&Scan?
- 4701/21/2019When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4812/20/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 4911/19/2018The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 5011/08/2018Scan multiple pages into one file instead of each scan being saved as a separate file.