FAQs & Troubleshooting
Your Brother Machine Cannot Scan over the Network
|You did not select Accept in the security alert dialog box during the Brother Device installation, applications’ start-up process, or when using the scanning features.||If you did not select Accept in the security alert dialog box, the firewall function of your security software may be denying access. Some security software may block access without showing a security alert dialog box.
To allow access, see your security software instructions or ask the manufacturer.
|Your security software blocks your machine's access to the network.||The following port numbers are used for Brother network features:
|Your Brother machine was not assigned an available IP address.||
Confirm the IP address and the Subnet Mask.
Verify that both the IP addresses and Subnet Masks of your computer and the Brother machine are correct and located on the same network.
For more information about how to verify the IP address and the Subnet Mask, ask your network administrator.
|You cannot connect the Brother machine to the network using wireless capabilities.||Press (Settings) > Network > WLAN > WLAN Status > Status.
If the LCD displays Connection Failed:, ask your network administrator whether your IP address is valid or not.
If you have checked and tried all of the actions, but your Brother machine still cannot scan, uninstall the Brother software and drivers and reinstall them.
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
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