FAQs & Troubleshooting
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88 Results
1. 01/10/2024
What is the default password for my Brother machine?
2. 11/17/2023
"ControlCenter needs to be updated." - macOS 10.15 Catalina
3. 08/25/2023
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
4. 03/27/2023
A gray line or margin appears on the side of the scanned document.
5. 03/17/2023
Open the "Scanners and Cameras" and Properties.
6. 03/17/2023
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
7. 02/15/2023
Configuring frequently-used scan settings on your computer.
8. 02/15/2023
Can not scan a long document.
9. 02/15/2023
Replace Pick up roller
10. 02/15/2023
Replace Reverse Roller
11. 02/15/2023
Duplex (two-sided) scan
12. 02/14/2023
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
13. 02/14/2023
Scan and save a document in PDF format for Windows (Scan to File)
14. 02/14/2023
Scan a document in Windows 8 and Windows 10.
15. 12/13/2022
How to identify your Operating System (OS).
16. 09/21/2022
Check the firmware version.
17. 09/01/2022
How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
18. 09/01/2022
Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
19. 08/16/2022
Check your machine's IP Address or Node Name
20. 07/28/2022
Update the Driver or Firmware for your Brother machine
21. 06/23/2022
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
22. 04/20/2022
Uninstall the Brother Software and Drivers (Windows)
23. 04/14/2022
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
24. 04/01/2022
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
25. 03/24/2022
I cannot save a file downloaded from the Brother support website (For Windows)
26. 11/15/2021
I cannot install the Brother printer driver (macOS 10.15 or earlier)
27. 11/10/2021
Open the Control Panel (For Windows)
28. 10/14/2021
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
29. 07/29/2021
I cannot install the scanner driver in Ubuntu 21.04. (Linux)
30. 03/02/2021
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.