FAQs & Troubleshooting
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91 Results
- 1Document Jam
- 2"Multifeed detection" or "Multifeed Detection Error"
- 3The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 4Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 5Update the Driver or Firmware for your Brother machine
- 6Replace Pick up roller
- 7What is Brother iPrint&Scan?
- 8Duplex (two-sided) scan
- 9The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 10Reset the Scheduled maintenance counter
- 11Can I print from or scan to Android™ Smartphone?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14Load Documents
- 15How to identify your Operating System (OS).
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18Can not scan a long document.
- 19Configuring frequently-used scan settings on your computer.
- 20What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 21Clean the scanner
- 22Your Scanner Cannot Be Detected on the Network During Installation
- 23(Video) Update the Driver or Firmware for your Brother machine
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 27Clean the roller
- 28Reset the network settings to the factory default.
- 29Uninstall the Brother Software and Drivers (Windows)
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31Replace Reverse Roller
- 32What do the LED indications mean?
- 33Check your machine's IP Address or Node Name
- 34My Brother machine could not be found over the network when I installed drivers on my computer.
- 35A gray line or margin appears on the side of the scanned document.
- 36Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 37Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 38When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 39Enable or disable the Brother machine's USB interface.
- 40The scanning speed is slow when scanning from my machine. (Windows)
- 41I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 42My Brother machine is unresponsive.
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 45Scan Unable
- 46In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 47Open the "Scanners and Cameras" and Properties.
- 48Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 49If You Want to Check that Your Network Devices are Working Correctly
- 50Paper suitable for scanning