FAQs & Troubleshooting
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87 Results
- 1Document Jam
- 2The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 3Update the Driver or Firmware for your Brother machine
- 4Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 5"Multifeed detection" or "Multifeed Detection Error"
- 6Reset the Scheduled maintenance counter
- 7Replace Pick up roller
- 8The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 9How to identify your Operating System (OS).
- 10What is Brother iPrint&Scan?
- 11Duplex (two-sided) scan
- 12Uninstall the Brother Software and Drivers (Windows)
- 13What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16Load Documents
- 17Reset the network settings to the factory default.
- 18Check your machine's IP Address or Node Name
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20Clean the roller
- 21Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 22Can not scan a long document.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24What do the LED indications mean?
- 25Your Scanner Cannot Be Detected on the Network During Installation
- 26A gray line or margin appears on the side of the scanned document.
- 27Changing scan settings in ControlCenter.
- 28Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 31Configuring frequently-used scan settings on your computer.
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33Paper suitable for scanning
- 34Scan Unable
- 35Scan and save a document in PDF format for Windows (Scan to File)
- 36The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 37"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 41I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 42Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 43Where can I download Brother iPrint&Scan application for Mac?
- 44Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46Your Brother Machine Cannot Scan over the Network
- 47The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 48Clean the scanner
- 49Open the "Scanners and Cameras" and Properties.
- 50Replace Reverse Roller
