FAQs & Troubleshooting
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93 Results
- 1Update the Driver or Firmware for your Brother machine
- 2Document Jam
- 3Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 4The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 5"Multifeed detection" or "Multifeed Detection Error"
- 6The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 7Reset the Scheduled maintenance counter
- 8Replace Pick up roller
- 9Duplex (two-sided) scan
- 10(Video) Update the Driver or Firmware for your Brother machine
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12What is Brother iPrint&Scan?
- 13Your Scanner Cannot Be Detected on the Network During Installation
- 14My Brother machine is unresponsive.
- 15How to identify your Operating System (OS).
- 16Replace Reverse Roller
- 17What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 18Uninstall the Brother Software and Drivers (Windows)
- 19The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 20Clean the scanner
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Paper suitable for scanning
- 23A gray line or margin appears on the side of the scanned document.
- 24My Brother machine could not be found over the network when I installed drivers on my computer.
- 25Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27What is the default password for my Brother machine?
- 28Enable or disable the Brother machine's USB interface.
- 29Load Documents
- 30Uninstall the drivers. (macOS 13 or greater)
- 31What do the LED indications mean?
- 32I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 33Check your machine's IP Address or Node Name
- 34Configuring frequently-used scan settings on your computer.
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36Scan Unable
- 37Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 38Clean the roller
- 39Reset the network settings to the factory default.
- 40Where can I download Brother iPrint&Scan application for Mac?
- 41Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 42Scan and save a document in PDF format for Windows (Scan to File)
- 43In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 44The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 45Check the firmware version.
- 46I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 47Unusable Device
- 48I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 49If You Want to Check that Your Network Devices are Working Correctly
- 50Card Jam
