FAQs & Troubleshooting
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88 Results
- 1Document Jam
- 2The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 3"Multifeed detection" or "Multifeed Detection Error"
- 4Update the Driver or Firmware for your Brother machine
- 5Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 6The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 7How to identify your Operating System (OS).
- 8Reset the Scheduled maintenance counter
- 9What is Brother iPrint&Scan?
- 10Replace Pick up roller
- 11Duplex (two-sided) scan
- 12Uninstall the Brother Software and Drivers (Windows)
- 13What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 14Load Documents
- 15When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18Your Scanner Cannot Be Detected on the Network During Installation
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20Configuring frequently-used scan settings on your computer.
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Clean the roller
- 23Clean the scanner
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Replace Reverse Roller
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27What do the LED indications mean?
- 28Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31Can I print from or scan to Android™ Smartphone?
- 32Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 33A gray line or margin appears on the side of the scanned document.
- 34Paper suitable for scanning
- 35Reset the network settings to the factory default.
- 36I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 37Can not scan a long document.
- 38Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 39Check the firmware version.
- 40Scan and save a document in PDF format for Windows (Scan to File)
- 41Check your machine's IP Address or Node Name
- 42The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 43Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 46Unusable Device
- 47Change the brscan5 scan settings using XSane (Linux)
- 48"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 49Enable the Brother machine's network interface.
- 50My scanned image is missing.