FAQs & Troubleshooting
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93 Results
1.
Document Jam
2.
"Multifeed detection" or "Multifeed Detection Error"
3.
The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
4.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
5.
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
6.
Update the Driver or Firmware for your Brother machine
7.
Replace Pick up roller
8.
Duplex (two-sided) scan
9.
Reset the Scheduled maintenance counter
10.
Load Documents
11.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
12.
Can not scan a long document.
13.
How to identify your Operating System (OS).
14.
Uninstall the Brother Software and Drivers (Windows)
15.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
16.
The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
17.
Configuring frequently-used scan settings on your computer.
18.
What is Brother iPrint&Scan?
19.
Scan multiple pages into one file instead of each scan being saved as a separate file.
20.
Can I print from or scan to Android™ Smartphone?
21.
Check your machine's IP Address or Node Name
22.
My Brother machine could not be found over the network when I installed drivers on my computer.
23.
Replace Reverse Roller
24.
Can I print from and scan to iPhone, iPod touch and iPad?
25.
Clean the scanner
26.
What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
27.
What do the LED indications mean?
28.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
29.
Reset the network settings to the factory default.
30.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)