FAQs & Troubleshooting
Latest |
70 Results
- 102/28/2024Uninstall the drivers. (macOS 13 or greater)
- 202/15/2024Uninstall the drivers. (macOS 10.14 - macOS 12)
- 302/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 401/10/2024What is the default password for my Brother machine?
- 511/30/2023Discover the MAC address of the Brother network card.
- 611/30/2023Check your machine's IP Address or Node Name
- 709/26/2023My documents saved or sent in the "Secure PDF Single-Page" or "Secure PDF Multi-Page" format are blank when opened with Adobe Acrobat Reader.
- 803/23/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 903/13/2023If You Want to Check that Your Network Devices are Working Correctly
- 1003/13/2023Your Brother Machine Cannot Scan over the Network
- 1103/13/2023Your Scanner Cannot Be Detected on the Network During Installation
- 1203/13/2023If You Cannot Complete the Wireless Network Setup Configuration
- 1303/13/2023Scan Using Bus Power Mode
- 1403/13/2023Clean the Sensors
- 1503/13/2023Scan Using Apple Image Capture
- 1603/13/2023Change the General Settings Using Remote Setup
- 1703/13/2023Scanning and Other Problems
- 1803/13/2023Set Up the Brother Machine Using Remote Setup (Mac)
- 1903/13/2023Set Up the Brother Machine Using Remote Setup (Windows)
- 2003/13/2023Clean the Scanner and Rollers
- 2103/13/2023Reset the Usage Counters
- 2203/13/2023Save Scanned Documents on Your Computer
- 2303/13/2023Load Documents Longer than Standard Size
- 2403/13/2023Load a Plastic Card
- 2503/13/2023Load Business Cards
- 2603/13/2023Load Standard Size Documents
- 2703/13/2023Check Supplies Replacement Cycle
- 2803/13/2023Card Jam
- 2903/13/2023Acceptable Documents
- 3003/13/2023Replace the Pick Up Roller
- 3103/13/2023Replace the Separation Pad
- 3203/13/2023Document Jam
- 3303/13/2023Reset Your Brother Machine
- 3403/13/2023Check the Serial Number
- 3503/13/2023Error and Maintenance Indications
- 3612/13/2022How to identify your Operating System (OS).
- 3708/22/2022Configure the Scan to Email Feature (Linux)
- 3807/28/2022Update the Driver or Firmware for your Brother machine
- 3906/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4004/20/2022Uninstall the Brother Software and Drivers (Windows)
- 4104/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4204/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 4303/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4411/10/2021Open the Control Panel (For Windows)
- 4510/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 4607/29/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 4701/15/2021Set up your Brother machine on a wireless network.
- 4809/14/2020What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 4907/06/2020Change the brscan5 scan settings using XSane (Linux)
- 5007/06/2020Scan using XSane or GIMP (Linux)