FAQs & Troubleshooting
If You Cannot Complete the Wireless Network Setup Configuration
Turn your wireless router off and back on. If that does not resolve the problem, try to configure the wireless settings again. If this still does not resolve the problem, use the Actions listed in this table.
|Your security settings (SSID/Network Key (Password)) are not correct.|| |
Confirm your security settings.
|Your Brother machine's MAC address is not allowed.||Confirm that the Brother machine's MAC Address is allowed in the filter. You can find the MAC address using the Brother machine’s control panel.||Wireless|
|Your wireless access point/router is in stealth mode (not broadcasting the SSID).|| ||Wireless|
|Your security settings (SSID/Password) are not correct.|| |
Confirm the Network Name (SSID) and Network Key (Password).
When you are configuring the network manually, the SSID and password are displayed on your Brother machine. If your mobile device supports the manual configuration, the SSID and password will be displayed on your mobile device’s screen.
|Your Brother machine is placed too far from your mobile device.||Move your Brother machine within about 3.3 feet (1 meter) of the mobile device when you configure the Wi-Fi Direct network settings.||Wi-Fi Direct|
|There are some obstructions (walls or furniture, for example) between your machine and the mobile device.||Move your Brother machine to an obstruction-free area.||Wi-Fi Direct|
|There is a wireless computer, Bluetooth-supported device, microwave oven, or digital cordless phone near the Brother machine or the mobile device.||Move other devices away from the Brother machine or the mobile device.||Wi-Fi Direct|
|If you have checked and tried all of the actions, but still cannot complete the Wi-Fi Direct configuration.||Turn your Brother machine off and back on. Then try to configure the Wi-Fi Direct settings again.||Wi-Fi Direct|
|Your machine is in Sleep Mode and cannot configure the network settings on Web Based Management. |
Turn off the Sleep Mode.
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
To help us improve our support, please provide your feedback below.