FAQs & Troubleshooting

FAQs & Troubleshooting

Replace the Separation Pad

Your machine is equipped with a scan counter that automatically counts how many times the machine has scanned. After approximately 10,000 scans, you may have to replace the Separation Pad.

  1. Open the Top Cover (1) and the Front Cover (2).
  2. Pinch and pull the Separation Pad upward.
    Be careful when touching the Separation Pad and its surrounding area in the machine. Otherwise, you could cause serious damage to the machine.
  3. Attach a new Separation Pad.
  4. Close the Front Cover and the Top Cover.

Confirm the following:

  • The Separation Pad Count value is 0.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

ADS-1200, ADS-1250W, ADS-1700W

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