FAQs & Troubleshooting
![]() |
Popular |
243 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3Cannot Detect
- 4When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Cannot Detect Ink Volume
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9Ink Absorber Full
- 10Ink Low
- 11Add your Brother machine with AirPrint (macOS)
- 12Load photo paper
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Load paper in the paper tray #2
- 15Scan a document and e-mail it as an attachment
- 16Document Jam/too Long
- 17I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 18(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 19"Offline" appears on the Status Monitor.
- 20Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 21High Temperature
- 22What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24I cannot print using my Brother machine on a wireless network (Windows)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Enable the Brother machine's network interface.
- 27Load paper in the paper tray
- 28(Video) Load photo paper
- 29Paper tray not detected/ Paper tray #2 not detected
- 30Loading paper in the manual feed slot.
- 31Scan a document and save the scanned image to a folder on a local or network hard disk
- 32Cover is Open
- 33What is Distinctive Ring and how do I program it?
- 34Improve poor print quality.
- 35Replace Ink
- 36Load envelopes
- 37I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 38(Video) Load plain Letter/A4 paper
- 39My Brother machine has no power.
- 40(Video) Install the ink cartridges
- 41Install the ink cartridges
- 42Scan from the Brother iPrint&Scan application using Windows Phone.
- 43The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 44Unable to Print XX
- 45No Ink Cartridge
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47No Paper Fed
- 48Where is the USB port on the machine?
- 49I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 50I cannot install Brother drivers on Debian 10 or later (Linux)