MFC-J3720

FAQs & Troubleshooting

FAQs & Troubleshooting

Load paper in the paper tray

Follow the steps listed below:

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.


When you load a different paper size in the tray, you must change the machine's Paper Size setting at the same time.

  1. Pull the paper tray completely out of the machine.

    Pull out the paper tray

    If the paper support flap (1) is open, close it, and then close the paper support (2).

    Close the paper support flap, and then close the paper support


  2. Adjust the tray length if needed:

    • When using Ledger, Legal, Folio or A3 size paper

      Press the universal guide release button (1) as you slide out the front of the paper tray.
      Make sure that the triangular mark on the output paper tray cover is aligned with the line indicating Legal or Folio (2) or Ledger or A3 (3) size, as shown in the illustration.

      Adjust the tray length

    • When using Letter, A4, or smaller size paper

      If you are using Letter or A4, you do not have to extend the tray. If Tray #2 is extended, then extend Tray #1 and pull up the stopper.

      If you are using 148 x 210 mm (5.8 x 8.3 in.) or smaller size paper, make sure the paper tray is not extended.

  3. Gently press and slide the paper side guides (1) to fit the paper size. Make sure that the triangular mark (2) on the paper side guide (1) lines up with the mark for the paper size you are using.

    Press and slide the paper side guides to fit the paper size

  4. Open the output paper tray cover (1).

    Open the output paper tray cover

  5. Gently press and slide the paper length guide (1) to fit the paper size. Make sure that the triangular mark (2) on the paper length guide (1) lines up with the mark for the paper size you are using.

    Press and slide the paper length guide to fit the paper size

    (For models with second paper tray)
    If you are loading Letter or A4 size paper in Tray #1 and must extend it, because Tray #2 is extended, lift up the A4/LTR stopper (3) to hold the paper in landscape position.

  6. Fan the stack of paper well to avoid paper jams and misfeeds.

    Fan the stack of paper well

    Always make sure that the paper is not curled.

  7. To load paper in the tray, do one of the following:

    • When using Letter, A4 or Executive size paper

      1. Close the output paper tray cover.

        Close the output paper tray cover

      2. Gently put the paper into the paper tray print side down. Check that the paper is flat in the tray.

        Landscape orientation
        Landscape orientation

    • When using Ledger, Legal, Folio or A3 size paper

      1. Gently put the paper into the paper tray print side down and top edge first. Check that the paper is flat in the tray.

        Portrait orientation
        Portrait orientation

      2. Close the output paper tray cover.

        Close the output paper tray cover

  8. Gently adjust the paper side guides to fit the paper using both hands. Make sure the paper side guides touch the sides of the paper.

    Adjust the paper side guides to fit the paper

    Be careful not to push the paper in too far; it may lift at the back of the tray and cause feed problems.

  9. Check that the paper is flat in the tray and below the maximum paper mark (1). Overfilling the paper tray may cause paper jams.

    Check that the paper is flat in the tray and below the maximum paper mark

  10. Slowly push the paper tray completely into the machine.

    Slowly push the paper tray completely into the machine

    DO NOT push Tray #1 into the machine too quickly. Doing this may cause injury to your hand by trapping it between Tray #1 and Tray #2. Please push Tray #1 slowly.

  11. While holding the paper tray in place, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).

    Pull out the paper support and then unfold the paper support flap

    Before you shorten Tray #1, take the paper out of the tray. Then shorten the tray by pressing the universal guide release button (1). Adjust the paper length guide (2) to fit the paper size you are going to use. Then put the paper in the tray.


    Shorten the tray by pressing the universal guide release button

    Adjust the paper length guide to fit the paper size

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J3520, MFC-J3720

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