MFC-J3720

FAQs & Troubleshooting

FAQs & Troubleshooting

Load paper in the paper tray #2

Follow the steps below to load paper in paper tray#2.

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.


You can only use plain paper sizes Letter or A4 (in Landscape position) and Ledger, Legal or A3 (in Portrait position) in Tray #2.


  1. Pull the paper tray completely out of the machine.

    Pull out the paper tray #2

  2. Adjust the tray length, if needed:

    • When using Ledger, Legal, or A3 size paper

      Press the universal guide release button (1) as you slide out the front of the paper tray. You can check if the length of the tray is adjusted correctly by opening the paper tray cover.

      Adjust the tray length

    • When using Letter or A4

      If you are using Letter or A4, you do not have to extend the tray.

  3. Open the paper tray cover (1).

    Open the paper tray cover

  4. Gently press and slide the paper side guides (1) to fit the paper size. If you are loading Letter or A4 size paper, put it in landscape position and lift up the A4/LTR stopper (2).
    Make sure that the triangular mark (3) on the paper side guide lines up with the marks for the paper size you are using.

    Press and slide the paper side guides and lift up the A4/LTR stopper

  5. Fan the stack of paper well to avoid paper jams and misfeeds.

    Always make sure that the paper is not curled.


  6. Gently put the paper into the paper tray print side down.

    • When using Letter or A4 size paper

      Landscape orientation

      Landscape orientation

    • When using Ledger, Legal or A3 size paper

      Portrait orientation

      Portrait orientation

  7. Gently adjust the paper side guides so they touch the sides of the paper stack.

    Adjust the paper side guides

    Be careful not to push the paper in too far; it may lift at the back of the tray and cause feed problems.


  8. Check that the paper is flat in the tray and below the maximum paper mark (1).
    Overfilling the paper tray may cause paper jams.

    Check that the paper is flat in the tray and below the maximum paper mark

  9. Close the paper tray cover.

    Close the paper tray cover

  10. Slowly push the paper tray back into the machine.

    Slowly push the paper tray back

  11. Do one of the following:

    • If you are using Ledger, Legal or A3 size paper, go to STEP 12.

      When Tray #2 is extended for large size paper, you must also extend Tray #1 out over Tray #2 to prevent printed pages from falling off the output tray.


    • If you are using Letter or A4 size paper, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).

      Pull out the paper support until it locks into place, and then unfold the paper support flap

  12. Extending Tray #1 over Tray #2
    Pull Tray #1 out of the machine. Press the universal guide release button (1) as you slide out the front of the paper tray.

    Pull Tray #1 out of the machine

    Slide out the front of the paper tray

  13. If Letter or A4 size paper is in Tray #1, open the output paper tray cover and lift the A4/LTR stopper (1) to hold the paper in landscape position.

    Open the output paper tray cover and lift the A4/LTR stopper

  14. Close the output paper tray cover and slowly push the paper tray into the machine.

    Slowly push the paper tray into the machine

  15. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).

    Pull out the paper support and then unfold the paper support flap

    If you are finished using Ledger, Legal or A3 size paper and want to use Letter or A4 size paper, take the paper out of the tray. Shorten the tray by pressing the universal guide release button (1). Adjust the paper side guides (2) to fit Letter or A4 you are going to use. Lift up the A4/LTR stopper (3). Then put the paper into the tray.

    Shorten the tray by pressing the universal guide release button

    Adjust the paper side guides and lift up the A4/LTR stopper

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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MFC-J3720

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