MFC-J3720

FAQs & Troubleshooting

FAQs & Troubleshooting

Scan a document and e-mail it as an attachment

You can scan a document directly into your default E-mail application using ControlCenter, or by pressing the SCAN key on Brother machine's control panel.

Click one of the following:
 

NOTE: Illustrations shown below are from a representative product and operating system, and may differ from your Brother machine and operating system.

 

Using ControlCenter4 (Windows)

 Click the link below for the ControlCenter4 user interface you are using to see more details.

 

 

Home Mode
  1. Load your document.
     
  2. Click the Scan tab.
     
  3. Select the Document Type and Scan Size.
     
  4. Click Scan.
    image

     

  5. The scanned image will be displayed in the image viewer. Confirm and edit (if necessary) the scanned image.
     
  6. Click Send E-mail.
    image

     

  7. The Send E-mail dialog will appear. Configure the attached file settings, and click OK.
    Your default E-mail application will open and the image will be attached to a new, blank email.

    If the E-mail application you are using does not open or the error message appears, click here to see how to configure the default E-mail application.
    image

     

File Type:

Select the file type for the attached file from the File Type drop-down list. The following file types are available.

NOTE: The available file types vary depending on your Brother machine and operating system.

 

 

  • Windows Bitmap (*.bmp)
  • JPEG (*.jpg)
  • TIFF (*.tif)
  • TIFF Multi-Page (*.tif)
  • Portable Network Graphics (*.png)
  • PDF (*.pdf)
  • High Compression PDF (*.pdf)
  • Secure PDF (*.pdf)
  • Searchable PDF (*.pdf)
  • XML Paper Specification (*.xps)
  • Microsoft Office Word (*.docx)
  • Microsoft Office PowerPoint (*.pptx)
     
  • The XML Paper Specification is available for Windows Vista or later, or when using applications which support XML Paper Specification files.
  • If you set the file type to JPEG, PDF or Secure PDF, you can configure File size.
  • If you set the file type to TIFF or TIFF Multi-Page, you can select "Uncompressed" or "Compressed".
  • Searchable PDF is a file format that includes a text data layered over the scanned image. This layer allows you to search the text on the image data. The OCR language setting must be set to match the search language that you want to use for the searchable PDF.
  • To select Searchable PDF, you must install Nuance PaperPort™ or Presto! PageManager installed on your computer. The Nuance PaperPort™ or Presto! PageManager software is supplied on the CD with your Brother machine.
 
Advanced Mode
  1. Load your document.
     
  2. Click the Scan tab.
     
  3. Click E-mail.
    image

     

  4. The Scan Settings dialog box appears. You can configure the scan settings in this dialog box. If you want to preview and configure the scanned image, check PreScan box.
    image

     

  5. Click Scan. Your default E-mail application will open and the image will be attached to a new E-mail.

    If the E-mail application you are using does not open or the error message appears, click here to see how to configure the default E-mail application.
     
Using ControlCenter2 (Macintosh)
  1. Load your document.
     
  2. Click the Scan tab.
     
  3. Click E-mail.
    image

     

  4. The Scan to E-mail dialog box will appear. You can configure the scan settings.
    image

     

  5. Click Start Scanning. Your default E-mail application will start and the image will be attached to a new E-mail.
     

Using the SCAN key on Brother machine's control panel

If you want to change the scan settings, click here to see the details of how to change scan settings.
 
  1. Load your document.
     
  2. Press Scan(Scan).
     
  3. Press the Left or Right arrow key to display to E-mail(to E-mail).
     
  4. Press to E-mail(to E-mail).
     
  5. Press OK. (only for certain models)
     
  6. (For network users)

     

    1. Press the Up or Down arrow key to display the destination computer you want to use for E-mailing your document.

      Note:
      If the computer is not displayed, click here to see how to solve the issue.
       
    2. Press the destination computer name.
       
    3. If the LCD prompts you to enter a PIN, enter the 4-digit PIN for the destination computer on the control panel, and press OK.
       
  7. Do one of the following:

     

    • If you want to use the default settings, go to Step 14.
       
    • If you want to change the default settings, go to Step 8.
       
  8. Press Options.
     
  9. To scan both sides of the document, press 2-sided Scan and then press 2-sided Scan: Long Edge or 2-sided Scan: Short Edge.
    (only available for certain models)
     
  10. Press Set with Touch Panel.
     
  11. Press On.
    To use Set with Touch Panel, the ControlCenter software must be installed on a computer that is connected to the machine.
     
  12. Select the settings for ADF High Speed Mode, Scan Type, Resolution, Scan Size, File Type, Skip Blank Page and Remove Background Color as needed.
    (Skip Blank Page is only available for certain models)
    To scan in ADF High Speed Mode, place your document long edge first in the ADF.
     
  13. Press OK.
     
  14. Press Start.
     

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J3520, MFC-J3720

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