Error messages

As with any sophisticated office product, errors may occur. If this happens, your machine identifies the error and shows an error message. The most common error messages are shown below.

You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

Error Message

Cause

Action

Change Unable XX

Clean Unable XX

The machine has a mechanical problem.

—OR—

A foreign objects such as a clip or ripped paper is in the machine.

Open the upper jam clear cover and remove any foreign objects inside the machine.

(MFC-3360C and FAX-1860C) If the error message continues, see Transferring your faxes or Fax Journal report before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it.

(FAX-1960C) Disconnect the machine from the power for several minutes, then reconnect it. (The machine can be turned off for approximately 24 hours without losing faxes stored in the memory.)

Comm.Error

Poor phone line quality caused a communication error.

Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your phone line.

Cover Open

Close all covers

The Upper Jam Clear Cover is not closed completely.

Open the Upper Jam Clear Cover and then close it again.

The ink cartridge cover is not closed completely.

Firmly close the ink cartridge cover until it clicks.

Data Remaining

Print data is left in the machine's memory.

Re-start printing from your computer.

Print data is left in the machine's memory. The USB cable was unplugged while the computer was sending the data to the machine.

Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again.

Disconnected

The other person or other person's fax machine stopped the call.

Try to send or receive again.

Document Jam

The document was not inserted or fed properly, or the document scanned from the ADF was too long.

See Using the ADF.

See Document jam.

The panel cover is open.

Close the panel cover and press Stop/Exit.

DR Mode in Use

The machine is set to Distinctive Ring mode. You cannot change the Receive Mode from Manual to another mode.

Set Distinctive Ring to off. (See Turning off Distinctive Ring.)

High Temperature

The print head is too warm.

Allow the machine to cool down.

Init Unable XX

The machine has a mechanical problem.

—OR—

A foreign objects such as a clip or ripped paper is in the machine.

Open the upper jam clear cover and remove any foreign objects inside the machine.

(FAX-1960C) Disconnect the machine from the power for several minutes, then reconnect it. (The machine can be turned off for approximately 24 hours without losing faxes stored in the memory.)

Ink Empty XX

One or more of the ink cartridges is empty. The machine will stop all print operations. While memory is available, black and white faxes will be stored in the memory. If a sending machine has a color fax, the machine's ‘handshake’ will ask that the fax be sent as black and white. If the sending machine has the ability to convert it, the color fax will be stored in the memory as a black and white fax.

Replace the ink cartridges. (See Replacing the ink cartridges.)

Low Temperature

The print head is too cold.

Allow the machine to warm up.

Near Empty

One or more of the ink cartridges are running out of ink. If a sending machine has a color fax, the machine's ‘handshake’ will ask that the fax be sent as black and white. If the sending machine has the ability to convert it, the color fax will be received into memory as a black and white fax.

Order a new ink cartridge. (See Ordering accessories and supplies.)

No Caller ID

There is no incoming call history. You did not receive calls or you have not subscribed to the Caller ID service from your telephone company.

If you want to use the Caller ID feature call your telephone company. (See Caller ID.)

No Cartridge

An ink cartridge is not installed properly.

Take out the ink cartridge and put it in again seating it properly. (See Replacing the ink cartridges.)

No Paper Fed

The machine is out of paper or paper is not properly loaded in the paper tray.

Do one of the following:

•	Refill the paper in the paper tray, and then press Black Start or Color Start.
•	Remove the paper and load it again and then press Black Start or Color Start.

The paper is jammed in the machine.

See Printer jam or paper jam.

No Response/Busy

The number you dialed does not answer or is busy.

Verify the number and try again.

Not Registered

You tried to access a One-Touch or Speed Dial number that is not programmed.

Set up the One-Touch or Speed Dial number. (See Storing Speed-Dial numbers.)

Out of Memory

The machine's memory is full.

Fax sending or copy operation in progress

•	Press Stop/Exit and wait until the other operations in progress finish and then try again.
•	Clear the data from the memory. To gain extra memory, you can turn off Fax Storage. (See Turning off Remote Fax Options.)
•	Print the faxes that are in the memory. (See Printing a fax from the memory.)

Printing operation in progress

Reduce print resolution. (For details, see Printing for Windows^® or Printing and Faxing for Macintosh^® in the Software User's Guide on the CD-ROM.)

Paper Jam

Paper is jammed in the machine.

Open the upper and lower jam clear covers (at the back of the machine) and remove the jammed paper. (See Printer jam or paper jam.)

Print Unable XX

Scan Unable XX

Tel Disabled

(FAX-1960C only)

The machine has a mechanical problem.

—OR—

A foreign objects such as a clip or ripped paper is in the machine.

Open the upper jam clear cover and remove any foreign objects inside the machine.

(FAX-1960C) Disconnect the machine from the power for several minutes, then reconnect it. (The machine can be turned off for approximately 24 hours without losing faxes stored in the memory.)

Wrong Paper Size

Paper is not the correct size.

Load the correct size of paper (Letter, Legal or A4), and then press Black Start or Color Start.

Transferring your faxes or Fax Journal report

If the LCD shows:

•	Change Unable XX
•	Clean Unable XX
•	Init Unable XX
•	Print Unable XX
•	Scan Unable XX
•	Tel Disabled

we recommend transferring your faxes to another fax machine. (See Transferring faxes to another fax machine.)

You can also transfer the Fax Journal report to see if there are any faxes you need to transfer. (See Transferring Fax Journal report to another fax machine.)

Note

If there is an error message on the machine's LCD, after the faxes have been transferred, disconnect the machine from the power source for several minutes, and then reconnect it.

Transferring faxes to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode.

Press Stop/Exit to interrupt the error temporarily.

Press Menu, 9, 0, 1.

Do one of the following:

•	If the LCD shows No Data, there are no faxes left in the machine's memory. Press Stop/Exit.
•	If the LCD shows Enter Fax No., enter the fax number to which faxes will be forwarded.

Press Black Start.

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Transferring Fax Journal report to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode.

1	Press Menu 9, 0, 2.
2	Enter the fax number to which the Fax Journal report will be forwarded.
3	Press Black Start.

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