Vertical black line appears in copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or one or more corona wires are dirty. (See Cleaning the scanner glass and Cleaning the corona wires.)
Copies are blank.
Make sure you are loading the document correctly. (See Using the automatic document feeder (ADF) or Using the scanner glass.)
The machine prints unexpectedly or it prints garbage.
The machine prints the first couple of pages correctly, then some pages have text missing.
The headers or footers appear when the document displays on the screen but they do not show up when it is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this. (See Unprintable area.)
The machine is not printing or has stopped printing.
Press Job Cancel.
As the machine cancels the job and clears it from the memory it may produce an incomplete printout.
TWAIN errors appear while scanning.
Make sure that the Brother TWAIN driver is chosen as the primary source. In PaperPort™ 11SE, click File, Scan or Get Photo and choose the Brother TWAIN driver.
OCR does not work.
Try increasing the scanning resolution.
Network scanning does not work.
See Network difficulties.
Cannot install software or print.
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 in 1’ printing.
Check that the paper size setting in the application and in the printer driver are the same.
The machine does not print from Adobe® Illustrator®.
Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide on the CD-ROM.)
The machine does not load paper.
The LCD shows No Paper or a Paper Jam message.
The machine does not feed paper from the manual feed slot.
How do I print on envelopes?
You can load envelopes from the manual feed slot. Your application must be set up to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application. (See your application’s manual for more information.)
What paper can I use?
You can use thin paper, plain paper, thick paper, bond paper, recycled paper, envelopes and labels that are made for laser machines. (For details, see Acceptable paper and other print media.)
There is a paper jam.
Clear the jammed paper. (See Paper jams.)
Printed pages are curled.
Printed pages are smeared.
The Paper Type setting may be incorrect for the type of print media you are using, or the print media may be too thick or have a rough surface. (See Acceptable paper and other print media and Basic tab in the Software User’s Guide on the CD-ROM.)
Printouts are too light.
Cannot print over a wired Network.
If you are having Network problems see the Network User’s Guide on the CD-ROM for more information.
Make sure your machine is powered on and is on-line and in the Ready mode. Print the Network Configuration list to see your current Network settings. (See Network Configuration List.) Reconnect the LAN cable to the hub to verify that the cable and network connections are good. If possible, try connecting the machine to a different port on your hub using a different cable. If the connections are good, the lower LED of the back panel of the machine will be green.
The network scanning feature does not work.
The network printing feature does not work.
(Windows®) The firewall setting on your PC may be rejecting the necessary network connection. Follow the instructions below to configure Windows® Firewall. If you are using other personal firewall software, see the User’s Guide for your software or contact the software manufacturer.
(Windows® XP SP2)
Your computer cannot find your machine.
(Windows®) The firewall setting on your PC may be rejecting the necessary network connection. (For details, see the instructions above.)
(Macintosh) Re-select your machine in the Device Selector application located in Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the Model pop-up menu of ControlCenter2.
The machine will not turn on.
Adverse conditions on the power connection (such as lightning or a power surge) may have triggered the machine’s internal safety mechanisms. Turn the machine off and unplug the power cord. Wait for ten minutes, then plug in the power cord and turn the machine on.
If the problem is not solved, turn off the machine. Plug the power cord into a different known working outlet and turn on the machine.