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Paper jams

To clear paper jams, please follow the steps in this section.
CAUTION IMPORTANT
Please confirm that you have installed all toner cartridges and drum units in the machine. Failure to install these items or incorrect installation may cause a paper jam in your Brother machine.
Note Note
If the error message remains, open and close the top cover and fuser cover firmly to reset the machine.
Note Note
The LCD names for the paper trays are as follows:
•
Standard paper tray: Tray
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Manual Feed Slot: Manual Feed

Paper is jammed in the Paper Tray

If the LCD shows Jam Tray, follow these steps:
1
Pull the paper tray completely out of the machine.
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2
Use both hands to slowly pull out the jammed paper.
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CAUTION IMPORTANT
If the paper cannot easily be removed in this direction, stop and follow the instructions for Paper is jammed inside the machine.
Note Note
Pulling out the jammed paper downwards allows you to remove the paper easier.
3
Make sure the paper is below the maximum paper mark (Bsymbol.dtri) of the paper tray. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots. (See Loading paper in the standard paper tray.)
4
Put the paper tray firmly back in the machine.
5
Press Mono Start or Colour Start to resume printing.
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Paper is jammed at the output paper tray

When the paper is jammed at the output paper tray, follow these steps:
1
Open the scanner using both hands.
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Note Note
When the top cover is open, you cannot open the scanner.
2
Press down the green lever and remove the paper.
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3
Push the scanner down with both hands to close it.
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Paper is jammed at the back of the machine

If the LCD shows Jam Rear, a paper jam has occurred behind the face-up output tray. Follow these steps:
1
Turn off the machine. Disconnect all cables, and then unplug the power cord from the electrical socket. Leave the machine turned off for 10 minutes to cool down.
2
Open the back cover.
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CAUTION CAUTION
GraphicHOT SURFACE
After you have just used the machine, some internal parts of the machine will be extremely hot. Wait at least 10 minutes for the machine to cool down before attempting to clear the paper jam.
3
Push down and pull the green tabs at the left and right hand sides toward you and fold down the fuser cover (1).
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4
Using both hands, gently pull the jammed paper out of the fuser unit.
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5
Close the fuser cover (1).
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6
Fully close the back cover.
7
Plug the machine's power cord back into the electrical socket first, and reconnect all cables. Turn on the machine's power switch.
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Paper is jammed inside the machine

If the LCD shows Jam Inside, follow these steps:
1
Turn off the machine. Disconnect all cables, and then unplug the power cord from the electrical socket.
2
Fully open the top cover by lifting up on the handle (1).
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CAUTION CAUTION
GraphicHOT SURFACE
After you have just used the machine, some internal parts of the machine will be extremely hot. Wait at least 10 minutes for the machine to cool down before attempting to clear the paper jam.
CAUTION IMPORTANT
When the scanner is open, you cannot open the top cover.
3
Take out all the drum unit and toner cartridge assemblies. Repeat this for all the drum unit and toner cartridge assemblies.
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CAUTION IMPORTANT
•
We recommend that you place the drum unit and toner cartridge assemblies on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
•
To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
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•
Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
•
To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
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4
Pull out the jammed paper slowly.
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5
Slide each drum unit and toner cartridge assembly into the machine. Make sure that you match the toner cartridge colour to the same colour label on the machine. Repeat this for all the drum unit and toner cartridge assemblies.
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C-Cyan M-Magenta Y-Yellow K-Black
6
Close the top cover.
7
Plug the machine’s power cord back into the electrical socket first, and reconnect all cables. Turn on the machine.
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