- Before Using Your Machine
- Control Panel Overview
- LCD Overview
- Touchscreen LCD Overview
- Settings Screen Overview
- Navigate the Touchscreen
- Set the Ready Screen
- Set Default Function Screens
- Enter Text on Your Brother Machine
- Access Brother Utilities (Windows)
- USB / Ethernet Port Locations on Your Brother Machine
- Load Paper
- Load Documents
- Print from Your Computer (Windows)
- Print a Photo (Windows)
- Print a Document (Windows)
- Cancel a Print Job (Windows)
- Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows)
- Print as a Poster (Windows)
- Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows)
- Print as a Booklet Automatically (Windows)
- Print a Colour Document in Greyscale (Windows)
- Prevent Smudged Printouts and Paper Jams (Windows)
- Use a Preset Print Profile (Windows)
- Change the Default Print Settings (Windows)
- Print Settings (Windows)
- Print from Your Computer (Mac)
- Print Using Brother iPrint&Scan (Windows/Mac)
- Print Photos or Documents Using Brother iPrint&Scan (Windows/Mac)
- Print on Both Sides of the Paper Automatically Using Brother iPrint&Scan (Automatic 2-sided Printing)(Windows/Mac)
- Print More Than One Page on a Single Sheet of Paper Using Brother iPrint&Scan (N in 1) (Windows)
- Print a Colour Document in Greyscale Using Brother iPrint&Scan (Windows/Mac)
- Print Photos Directly from a USB Flash Drive
- Print an Email Attachment
- Scan Using the Scan Button on Your Machine
- Scan Photos and Graphics
- Save Scanned Data to a Folder as a PDF File
- Save Scanned Data to a USB Flash Drive
- Scan Multiple Business Cards and Photos (Auto Crop)
- Scan to an Editable Text File Using OCR
- Save Scanned Data as an Email Attachment
- Scan to FTP
- Scan to SSH FTP (SFTP)
- Scan to Network (Windows)
- Scan to SharePoint
- Web Services for Scanning on Your Network (Windows 7, Windows 8.1, and Windows 10)
- Change Scan Settings Using Brother iPrint&Scan
- Scan Using Brother iPrint&Scan (Windows/Mac)
- Scan from Your Computer (Windows)
- Scan from Your Computer (Mac)
- Configure Scan Settings Using Web Based Management
- Copy a Document
- Enlarge or Reduce Copied Images
- Sort Copies
- Make Page Layout Copies (N in 1 or Poster)
- Copy on Both Sides of the Paper (2-sided Copy)
- Copy an ID Card
- Copy Settings
- Send a Fax
- Send a Fax from Your Brother Machine
- Send a Fax Manually
- Send a Fax at the End of a Conversation
- Send the Same Fax to More than One Recipient (Broadcasting)
- Send a Fax in Real Time
- Send a Fax at a Specified Time (Delayed Fax)
- Change the Fax Auto Redial Setting
- Cancel a Fax in Progress
- Check and Cancel a Pending Fax
- Fax Options
- Receive a Fax
- Voice Operations and Fax Numbers
- Telephone Services and External Devices
- Fax Reports
- PC-FAX
- PC-FAX for Windows
- PC-FAX Overview (Windows)
- Configure PC-FAX (Windows)
- Configure your PC-Fax Address Book (Windows)
- Add a Member to your PC-FAX Address Book (Windows)
- Create a Group in your PC-FAX Address Book (Windows)
- Edit Member or Group Information in your PC-FAX Address Book (Windows)
- Delete a Member or Group in your PC-FAX Address Book (Windows)
- Export your PC-FAX Address Book (Windows)
- Import Information to your PC-FAX Address Book (Windows)
- Send a Fax Using PC-FAX (Windows)
- Receive Faxes on Your Computer (Windows)
- PC-FAX Overview (Windows)
- PC-FAX for Mac
- PC-FAX for Windows
- Supported Basic Network Features
- Configure Network Settings
- Wireless Network Settings
- Use the Wireless Network
- Before Configuring Your Machine for a Wireless Network
- Configure Your Machine for a Wireless Network Using the Setup Wizard from Your Computer
- Configure Your Machine for a Wireless Network Using the Setup Wizard from Your Mobile Device
- Configure Your Machine for a Wireless Network Using the Machine's Control Panel Setup Wizard
- Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS)
- Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)
- Configure Your Machine for a Wireless Network When the SSID is Not Broadcast
- Configure Your Machine for an Enterprise Wireless Network
- Use Wi-Fi Direct®
- Enable/Disable Wireless LAN
- Print the WLAN Report
- Use the Wireless Network
- Network Features
- Brother Management Tools
- Before Using Network Security Features
- Configure Certificates for Device Security
- Supported Security Certificate Features
- Step by Step Guide for Creating and Installing a Certificate
- Create a Self-signed Certificate
- Create CSR and Install a Certificate from a Certificate Authority (CA)
- Import and Export the Certificate and Private Key
- Import and Export a CA Certificate
- Manage Multiple Certificates
- Use SSL/TLS
- Use SNMPv3
- Use IPsec
- Use IEEE 802.1x Authentication for a Wired or a Wireless Network
- Use Active Directory Authentication
- Use LDAP Authentication
- Use Secure Function Lock 3.0
- Send an Email Securely
- Lock the Machine Settings from the Control Panel
- Brother Web Connect
- Brother Web Connect Overview
- Online Services Used with Brother Web Connect
- Set Up Brother Web Connect
- Scan and Upload Documents Using Brother Web Connect
- Upload a Document from an External Memory Device Using Brother Web Connect
- Download and Print Documents Using Brother Web Connect
- Download and Save a Document to an External Memory Device Using Brother Web Connect
- FaxForward to Cloud or E-mail
- AirPrint
- Mopria® Print Service
- Brother Mobile Connect
- Print with Near-Field Communication (NFC)
- Error and Maintenance Messages
- Document Jams
- Printer Jam or Paper Jam
- If You Are Having Difficulty with Your Machine
- Check the Machine Information
- Reset Your Machine
- Replace the Ink Cartridges
- Clean Your Brother Machine
- Clean the Scanner
- Clean the Print Head from Your Brother Machine
- Clean the Print Head Using Web Based Management
- Clean the Print Head from Your Computer (Windows)
- Clean the Machine's LCD
- Clean the Outside of the Machine
- Clean the Machine's Printer Platen
- Clean the Paper Feed Rollers
- Clean the Base Pad
- Clean the Paper Pick-up Rollers for Paper Tray #1
- Clean the Paper Pick-up Rollers for Paper Tray #2
- Check Your Brother Machine
- Correct the Paper Feed to Clear Vertical Lines
- Change the Print Options to Improve Your Print Results
- Pack and Ship Your Machine
- Change Machine Settings from the Control Panel
- In the Event of Power Failure (Memory Storage)
- General Settings
- Adjust the Machine Volume
- Change for Daylight Saving Time Automatically
- Change for Daylight Saving Time Manually
- Set Sleep Mode Countdown
- Set the Machine to Power Off Automatically
- Set the Date and Time
- Set the Time Zone
- Adjust the LCD Backlight Brightness
- Change How Long the LCD Backlight Stays On
- Set Your Station ID
- Set Tone or Pulse Dialling Mode
- Prevent Dialling a Wrong Number (Dial Restriction)
- Reduce Printing Noise
- Change the Language Displayed on the LCD
- Change the Keyboard Setting
- Save Your Favourite Settings as a Shortcut
- Print Reports
- Settings and Features Tables
- Change Machine Settings Using Web Based Management
Some features are not available depending on the model.
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Home > Troubleshooting > Printer Jam or Paper Jam > Paper is Jammed in the Front of the Machine (Jam Front)
Paper is Jammed in the Front of the Machine (Jam Front)
If the LCD displays [Jam Front] or [Repeat Jam Front], follow these steps:
- Unplug the machine from the electrical socket.
- IMPORTANT
- (MFC-J4340DW)
Before you unplug the machine from the power source, you can transfer your faxes that are stored in the machine's memory to your computer or another fax machine so you will not lose any important messages.
- Pull Tray #1 (1) completely out of the machine as shown by the arrow.
- Lift the paper support (1), and then pull it at an angle completely out of the machine as shown by the arrow.
- Slowly pull out the jammed paper (1).
If your LCD error message was [Repeat Jam Front], do the following:
- Make sure you look carefully inside (1) for any scraps of paper.
- (MFC-J4340DW/MFC-J4440DW) Squeeze both levers (1), and then open the Jam Clear Cover at the back of the machine.
(MFC-J4540DW) Open the Jam Clear Cover (1) on the back of the machine.
- Slowly pull the jammed paper out of the machine.
- Close the Jam Clear Cover. Make sure the cover is closed completely.
- Put the paper support firmly back in the machine. Make sure you fit the paper support into the channels.
- Slowly push Tray #1 completely into the machine.
- Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
- Reconnect the power cord.
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Additional paper jam clear operations
If the LCD error message continues to appear and you repeatedly experience paper jams, do the following:
- Unplug the machine from the electrical socket and open the manual feed slot cover.
- Load one sheet of thick A4 or Letter sized paper, such as glossy paper, in the manual feed slot. Insert the paper deep into the manual feed slot.
- Re-connect the power cord.
The paper you placed in the manual feed slot will be fed through the machine and ejected. If the thick paper is pushing any jammed paper out, remove the jammed paper.
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