FAQs & Troubleshooting
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DS-620
62 Results
1.
Cannot find the scanner (Error Code 2019: Initialization Failed)
2.
Change the image settings. (Using DSmobileCapture)
3.
Loading the Carrier Sheet.
4.
Calibrate your scanner.
5.
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
6.
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
7.
Check the firmware version.
8.
Download a file from the "Downloads" section and save it to Windows 8 computer.
9.
I do not have or lost the black and white calibration sheet.
10.
Paper suitable for scanning
11.
Can I print from or scan to Android™ Smartphone?
12.
A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
13.
Clean the inside of the machine.
14.
Uninstall the Button Manager (Windows).
15.
My computer does not recognize the scanner when it is connected via the USB cable.
16.
Uninstall the scanner drivers (OS X 10.10 or greater).
17.
Uninstall the scanner driver (Windows).
18.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
19.
I cannot install Brother drivers on Debian 10 or later (Linux)
20.
Configure the Scan to Email Feature (Linux)
21.
What driver package format is supported by my Linux distribution?
22.
Scan using XSane or GIMP (Linux)
23.
The scanned documents are put into the incorrect order. (macOS)
24.
Command List of brscan. (Linux)
25.
Delete a network scanner entry. (Linux)
26.
Important points for specifying the scan area (Linux)
27.
Uninstall the scanner driver. (Linux)
28.
Uninstall Scan-key-tool. (Linux)
29.
Pre-Required Procedures (Linux)
30.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)