FAQs & Troubleshooting
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DS-620
62 Results
31.
I do not have or lost the black and white calibration sheet.
32.
Paper suitable for scanning
33.
Calibrate your scanner.
34.
Calibration failed. Please reboot the machine.
35.
Important points for specifying the scan area (Linux)
36.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
37.
Install PaperPort™ 12SE onto Windows 10.
38.
My scanner does not turn on.
39.
The scanned documents are put into the incorrect order. (macOS)
40.
Uninstall the scanner driver. (Linux)
41.
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
42.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
43.
The scan quality is poor.
44.
Driver busy
45.
My scanner is connected but it will not feed my document or do anything else.
46.
A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
47.
Uninstall the scanner driver (Windows).
48.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
49.
Uninstall Scan-key-tool. (Linux)
50.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
51.
Scan a document longer than 35.6 cm (14 inches).
52.
My computer does not recognize the scanner when it is connected via the USB cable.
53.
My scanned images have black lines running through them, blank spaces, or just overall bad quality.
54.
I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
55.
Windows 10 Support Information
56.
Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
57.
The file size is too large.
58.
Loading the Carrier Sheet.
59.
The scanned image is skewed.
60.
OCR feature does not work.