DS-620
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FAQs & Troubleshooting |
DS-620
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Popular
Updated:11/03/2026
These are the most viewed FAQs, ranked by popularity.
- 1.Cannot find the scanner (Error Code 2019: Initialization Failed)
- 2.Change the paper settings. (Using DSmobileCapture)
- 3.My scanner is connected but it will not feed my document or do anything else.
- 4.The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5.I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
Latest
These are the latest FAQs, sorted by last update date.
05/02/2026
I cannot find a file downloaded from the Brother support website (For Windows)
13/12/2024
How to identify your Operating System (OS).
21/03/2024
Uninstall the scanner drivers (OS X 10.10 or greater).
21/03/2024
Cannot find the scanner (Error Code 2019: Initialization Failed)
27/02/2024
I cannot install the scanner drivers.