FAQs & Troubleshooting

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DS-620

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 15/10/2018 ID: faq00100153_000

I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)

InitializeFailed

 

To resolve this issue:

  1. Make sure the DSMobileCapture software is running, and then close it.
  2. Delete the DSMobileCapture software icon from the Dock.

    Dock
     
  3. Start the DSMobileCapture software again.

Related Models

DS-620, DS-720D

If you need further assistance, please contact Brother customer service:

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