FAQs & Troubleshooting
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62 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Download a file from the "Downloads" section and save it to Windows 8 computer.
- 3How to identify your Operating System (OS).
- 4Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 5Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 6Operation system return error
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 9OCR feature does not work.
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11What driver package format is supported by my Linux distribution?
- 12Change the image settings. (Using DSmobileCapture)
- 13Cannot find the scanner (Error Code 2019: Initialization Failed)
- 14Paper suitable for scanning
- 15Can I print from or scan to Android™ Smartphone?
- 16Check the firmware version.
- 17Scan using XSane or GIMP (Linux)
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19Scan a document longer than 35.6 cm (14 inches).
- 20The scan quality is poor.
- 21The scan speed is too slow.
- 22When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 23My scanner is connected but it will not feed my document or do anything else.
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25Configure the Scan to Email Feature (Linux)
- 26Delete a network scanner entry. (Linux)
- 27Uninstall the scanner driver. (Linux)
- 28The scanned image is skewed.
- 29Driver busy
- 30Pre-Required Procedures (Linux)
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 33Install PaperPort™ 12SE onto Windows 10.
- 34Install Presto!® BizCard® onto Windows 10.
- 35Windows 10 Support Information
- 36Change the paper settings. (Using DSmobileCapture)
- 37Loading the Carrier Sheet.
- 38I cannot install the scanner drivers.
- 39Bleed-through is seen in the scanned image.
- 40My scanner gets warm.
- 41My scanned image is missing.
- 42I do not have or lost the black and white calibration sheet.
- 43Calibration failed. Please reboot the machine.
- 44Uninstall the scanner drivers (OS X 10.10 or greater).
- 45Clean the inside of the machine.
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47The scanned documents are put into the incorrect order. (macOS)
- 48Command List of brscan. (Linux)
- 49Important points for specifying the scan area (Linux)
- 50Uninstall Scan-key-tool. (Linux)