FAQs & Troubleshooting
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1.
Document Jam
2.
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
3.
The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
4.
When viewing the scanned documents on my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
5.
Duplex (two-sided) scan
6.
Scanned documents are black when I view them in Brother Image Viewer (Android™)
7.
"Multifeed detection" or "Multifeed Detection Error"
8.
What is Brother iPrint&Scan?
9.
Replace Reverse Roller
10.
Configuring frequently-used scan settings on your computer.
11.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
12.
Cannot scan a long document.
13.
Download a file from the "Downloads" section and save it to Windows 8 computer.
14.
Replace Pick up roller
15.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
16.
Your Scanner cannot be detected on the Network during Installation
17.
Load Documents
18.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
19.
Check the kind of scanner driver installed by connecting the USB / Parallel cable.
20.
Reset the Scheduled maintenance counter
21.
How to identify your Operating System (OS).
22.
Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
23.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
24.
My Brother machine could not be found over the network when I installed drivers on my computer.
25.
Scan and save a document in PDF format for Windows (Scan to File)
26.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
27.
The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
28.
Can I print from or scan to Android™ Smartphone?
29.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
30.
A grey line or margin appears on the side of the scanned document.