FAQs & Troubleshooting
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84 Results
1.
Document Jam
2.
The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
3.
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
4.
Duplex (two-sided) scan
5.
What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
6.
When viewing the scanned documents on my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
7.
"Multifeed detection" or "Multifeed Detection Error"
8.
Your Scanner cannot be detected on the Network during Installation
9.
Reset the Scheduled maintenance counter
10.
My Brother machine could not be found over the network when I installed drivers on my computer.
11.
Cannot scan a long document.
12.
Scanned documents are black when I view them in Brother Image Viewer (Android™)
13.
Check the kind of scanner driver installed by connecting the USB / Parallel cable.
14.
Download a file from the "Downloads" section and save it to your Windows 10 computer.
15.
The error message "No machine found" appears when I install drivers with USB connection (For Windows).
16.
Open the Control Panel (For Windows)
17.
Replace Pick up roller
18.
Uninstall the Brother Software and Drivers (Windows)
19.
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
20.
What do the LED indications mean?
21.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
22.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
23.
Scan multiple pages into one file instead of each scan being saved as a separate file.
24.
Clean the roller
25.
Unusable Device
26.
"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
27.
If you want to check that your Network Devices are working correctly
28.
Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
29.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android / iOS).
30.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".