FAQs & Troubleshooting
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93 Results
- 1What is Brother iPrint&Scan?
- 2Document Jam
- 3The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 4The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 5Can I print from or scan to Android™ Smartphone?
- 6"Multifeed detection" or "Multifeed Detection Error"
- 7Can I print from and scan to iPhone, iPod Touch and iPad?
- 8My Brother machine could not be found over the network when I installed drivers on my computer.
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10When viewing the scanned documents on my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 11Reset the network settings to the factory default.
- 12Your Scanner cannot be detected on the Network during Installation
- 13Reset the Scheduled maintenance counter
- 14Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 15Duplex (two-sided) scan
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 18Paper suitable for scanning
- 19Scan and save a document in PDF format for Windows (Scan to File)
- 20What do the LED indications mean?
- 21"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 22Configuring frequently-used scan settings on your computer.
- 23Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 24Cannot scan a long document.
- 25What is the default password for my Brother machine?
- 26(Video) Update the Driver or Firmware for your Brother machine
- 27Replace Pick up roller
- 28Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 29I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 30Change the brscan5 scan settings using XSane (Linux)
- 31"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
- 32If you want to check that your Network Devices are working correctly
- 33Your Brother Machine Cannot Scan over the Network
- 34Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 35Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 36A grey line or margin appears on the side of the scanned document.
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Check the firmware version.
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 42Replace Reverse Roller
- 43How to identify your Operating System (OS).
- 44I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 45Unusable Device
- 46How to scan a document from a Windows application?
- 47I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 48Enable the Brother machine's network interface.
- 49Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 50I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)