FAQs & Troubleshooting
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ADS-3000N
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31.
A grey line or margin appears on the side of the scanned document.
32.
Changing scan settings in ControlCenter.
33.
Scan multiple pages into one file instead of each scan being saved as a separate file.
34.
What is the default password for my Brother machine?
35.
Paper suitable for scanning
36.
Clean the scanner
37.
Reset the network settings to the factory default.
38.
"ControlCenter needs to be updated." - macOS 10.15 Catalina
39.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
40.
The scan result of thick documents is enlarged or the lower part is cut off.
41.
Access Web Based Management
42.
I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
43.
I cannot save a file downloaded from the Brother support website (For Windows)
44.
Service Call
45.
Scan a document using Brother iPrint&Scan. (Windows, macOS)
46.
If you want to check that your Network Devices are working correctly
47.
Install PaperPort™ 12SE / 14SE (Windows)
48.
Card Jam
49.
Open "Scanners and Cameras" and Properties.
50.
In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
51.
Scan a document in Windows 8 and Windows 10.
52.
What do the LED indications mean?
53.
"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
54.
My scanned image is missing.
55.
On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
56.
Discover the MAC address of the Brother network card.
57.
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
58.
Clean the roller
59.
Unusable Device
60.
Uninstall the Brother Software and Drivers (Windows)