FAQs & Troubleshooting
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161 Results
- 1The printer does not print, or there is a printing error.
- 2The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 3The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 4How do I connect RJ printer to my computer?
- 5How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 6How do I transfer label templates with P-touch Transfer Express?
- 7How do I insert/change the paper or label roll?
- 8How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 9I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 10How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 13I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 14How do I connect the printer to my computer via Wi-Fi®?
- 15How to connect to an AC power outlet (Optional)
- 16Adding a custom media size for continuous roll (Linux®)
- 17How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 18Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 19P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 20How to use the Paper Size Setup (for Windows)
- 21When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 22How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 23Printing is not possible. (USB connection)
- 24Can I set a different media width when using an OpenOffice template? (Linux®)
- 25How to install Brother software on a computer not connected to the Internet
- 26The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 27Where can I find the printer's network settings, such as IP address?
- 28How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 29Some of the print options in OpenOffice do not work. (Linux®)
- 30This printer is not detected when establishing a Bluetooth® connection.
- 31Using the Printer Setting Tool (for Windows)
- 32Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 33I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 34How do I transfer label or slip templates?
- 35How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 36Installing the LPR driver and CUPS wrapper driver (Linux®)
- 37Creating a label with OpenOffice (Linux®)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39What Android™ mobile application can I use?
- 40What iOS mobile application can I use?
- 41I cannot connect my machine to the wireless network.
- 42Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 43How to charge the rechargeable Li-ion battery
- 44The print quality is poor.
- 45My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 46How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 47I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 48What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 49How to connect to a DC power outlet (Optional)
- 50How to install the rechargeable Li-ion Battery