FAQs & Troubleshooting
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175 Results
- 1The printer does not print, or there is a printing error.
- 2The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 3How do I connect the printer to my computer via Wi-Fi®?
- 4How do I insert/change the paper or label roll?
- 5Printing is not possible. (USB connection)
- 6What do the indicator lights mean?
- 7Where can I find the printer's network settings, such as IP address?
- 8Even though I configured the settings to use a network, I cannot connect wirelessly. (When using a WLAN access point/router)
- 9How do I connect RJ printer to my computer?
- 10How to open the Devices and Printers window
- 11How do I connect the printer and my mobile device via Bluetooth®?
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Using the Printer Setting Tool (for Windows)
- 14Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 15I want to know how to use P-touch Editor. (P-touch Editor 5.x for Windows)
- 16Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 17File Compatibility (P-touch Editor 5.x for Windows)
- 18The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 19How do I transfer label or slip templates?
- 20Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 21Use Remote Update to download files to your printer from an FTP server
- 22Print free-length labels with the set length (Linux®)
- 23How to use the Paper Size Setup (for Windows)
- 24This printer is not detected when establishing a Bluetooth® connection.
- 25What Android™ mobile application can I use?
- 26How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 27How can I connect the printer to my mobile device via Wi-Fi® ?
- 28Using the Communication Settings (for Windows)
- 29What is P-touch Editor? (for Windows)
- 30How do I switch to and use the mass storage mode?
- 31How do I reset Wi-Fi® setting?
- 32How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 33How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 34P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 35How can I connect my printer wirelessly?
- 36What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 37How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 38How to connect to a DC power outlet (Optional)
- 39How to charge the rechargeable Li-ion battery
- 40How do I transfer label templates with P-touch Transfer Express?
- 41How to install the rechargeable Li-ion Battery
- 42How to connect to an AC power outlet (Optional)
- 43My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 44When I try to use the database function, an application error occurs. (P-touch Editor 5.x for Windows)
- 45I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 46I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 47I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 48I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 49Installing a CA certificate
- 50How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
