FAQs & Troubleshooting
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174 Results
- 51How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 52Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 53When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 54I cannot save a file downloaded from the Brother support website (For Windows)
- 55(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 56How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 57Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 58I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 59Adding a custom media size for continuous roll (Linux®)
- 60How to install Brother software on a computer not connected to the Internet
- 61How to open the Devices and Printers window
- 62How do I disable broadcasting the printer to AirPrint-compatible devices?
- 63Using the Communication Settings (for Windows)
- 64How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 65Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 66I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 67The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 68How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 69How do I clean my machine?
- 70(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 71The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 72The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 73I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 74I cannot connect my printer to a Windows 11 computer via USB.
- 75Install BRAdmin Professional 3
- 76PostScript data cannot be printed or is printed in the text format. (Linux®)
- 77Some of the print options in OpenOffice do not work. (Linux®)
- 78Can I set a different media width when using an OpenOffice template? (Linux®)
- 79Installing a CA certificate
- 80When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 81I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 82When printing from an application, the application's "Collate" setting does not work correctly.
- 83How do I connect the printer and my mobile device via Bluetooth®? (For Apple Devices)
- 84Printed paper contains streaks or paper is not fed correctly.
- 85I cannot connect my machine to the wireless network.
- 86I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 87I connected multiple printers of the same model to one computer but can only print from one of them.
- 88How to connect to an AC power outlet (Optional)
- 89What do the indicator lights mean?
- 90How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 91How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 92When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 93How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 94How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 95I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 96I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 97Using P-touch Template Settings
- 98How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 99Can I print out the printer settings?
- 100Printed barcodes cannot be read.