FAQs & Troubleshooting
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88 Results
- 1Cannot find the scanner (Error Code 2019: Initialization Failed)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Calibrate your scanner.
- 4I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6Error Code: E03
- 7The file size is too large.
- 8My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
- 9Change the image settings. (Using DSmobileCapture)
- 10My scanner does not turn on.
- 11Command List of brscan. (Linux)
- 12Install Presto!® BizCard® onto Windows 10.
- 13Check the firmware version.
- 14View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.
- 15I set the auto power off to ON but my scanner does not turn off automatically.
- 16Loading the Carrier Sheet.
- 17Error Code: E06
- 18What driver package format is supported by my Linux distribution?
- 19Install PaperPort™ 12SE onto Windows 10.
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 22I forgot the login pass-word to enter the Home screen on the browser.
- 23I cannot install the scanner drivers.
- 24The scan speed is too slow.
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26The scanned documents are put into the incorrect order. (macOS)
- 27Error Code: E05
- 28OCR feature does not work.
- 29What is Infrastructure mode?
- 30Uninstall Scan-key-tool. (Linux)
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 34Cannot scan documents using the control panel (For Macintosh)
- 35Cannot scan documents using the control panel (For Windows)
- 36My computer cannot access the SD card via the Micro USB Cable.
- 37Error Code: E04
- 38Change the paper settings. (Using DSmobileCapture)
- 39The scanned image is skewed.
- 40My scanner gets warm.
- 41Discover the MAC address of the Brother network card.
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 44Reset the network settings.
- 45Pre-Required Procedures (Linux)
- 46Windows 10 Support Information
- 47Scan a document longer than 35.6 cm (14 inches).
- 48Uninstall the Button Manager (Windows).
- 49I lost the Li-ion battery or I cannot charge the battery.
- 50My scanner cannot be turned on or is turned off immediately.
