FAQs & Troubleshooting
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- 1My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Cannot find the scanner (Error Code 2019: Initialization Failed)
- 4When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 5I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 6My scanner is connected but it will not feed my document or do anything else.
- 7Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 8OCR feature does not work.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 12Change the image settings. (Using DSmobileCapture)
- 13When I type "http://10.10.100.1" to access the home screen in the web browser, the scanned images stored on the scanner's SD card are not displayed on the home screen.
- 14Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 15Can I print from or scan to Android™ Smartphone?
- 16Error Code: E03
- 17Cannot use my scanner connection the USB hub.
- 18Loading the Carrier Sheet.
- 19My scanner gets warm.
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21I do not have or lost the black and white calibration sheet.
- 22What driver package format is supported by my Linux distribution?
- 23Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 24I set the auto power off to ON but my scanner does not turn off automatically.
- 25The file size is too large.
- 26Change the paper settings. (Using DSmobileCapture)
- 27Operation system return error
- 28Paper suitable for scanning
- 29I forgot the login pass-word to enter the Home screen on the browser.
- 30My computer cannot access the SD card via the Micro USB Cable.
- 31Calibrate your scanner.
- 32What is Infrastructure mode?
- 33Error Code: E05
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36Cannot scan documents using the control panel (For Macintosh)
- 37Cannot scan documents using the control panel (For Windows)
- 38View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.
- 39How to identify your Operating System (OS).
- 40Pre-Required Procedures (Linux)
- 41Windows 10 Support Information
- 42Check the firmware version.
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44Error Code: E19
- 45Error Code: E04
- 46I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 47A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 48Scan a document longer than 35.6 cm (14 inches).
- 49When I want to scan in SD mode, is it possible to change the paper size, the image quality, etc. on my scanner?
- 50My scanner cannot be put into TWAIN mode.