FAQs & Troubleshooting
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89 Results
- 51A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 52Scan using XSane or GIMP (Linux)
- 53When I insert an SD card in to my Brother machine and use a web browser to view the stored data, the wrong data is shown.
- 54Uninstall the Button Manager (Windows).
- 55I lost the Li-ion battery or I cannot charge the battery.
- 56Error Code: E05
- 57I cannot install the scanner drivers.
- 58Bleed-through is seen in the scanned image.
- 59My scanner does not turn on.
- 60I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 61Uninstall the scanner drivers (OS X 10.10 or greater).
- 62What driver package format is supported by my Linux distribution?
- 63Command List of brscan. (Linux)
- 64Delete a network scanner entry. (Linux)
- 65Important points for specifying the scan area (Linux)
- 66Uninstall Scan-key-tool. (Linux)
- 67Install PaperPort™ 12SE onto Windows 10.
- 68Cannot scan documents using the control panel (For Windows)
- 69I cannot reset the network setting.
- 70Cannot use my scanner connection the USB hub.
- 71Change the image settings. (Using DSmobileCapture)
- 72Colors in the scanned image are dark.
- 73Operation system return error
- 74Paper suitable for scanning
- 75The cover of the manual document feeder is open.
- 76Clean the inside of the machine.
- 77Uninstall the scanner driver (Windows).
- 78Uninstall the scanner driver. (Linux)
- 79Pre-Required Procedures (Linux)
- 80Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 81Windows 10 Support Information
- 82My scanner cannot be put into TWAIN mode.
- 83The scan quality is poor.
- 84My computer does not recognize the scanner when it is connected via the USB cable.
- 85My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 86Configure the Scan to Email Feature (Linux)
- 87The scanned documents are put into the incorrect order. (macOS)
- 88Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 89When I want to scan in SD mode, is it possible to change the paper size, the image quality, etc. on my scanner?