DS-820W

FAQs & Troubleshooting

FAQs & Troubleshooting

Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)

Yes. You can crop the edge of documents by changing your scanning application’s settings.
Choose the application you want to use and, follow the steps to change scan settings.

 

 

(DSmobileCapture)

  1. Connect your scanner to your computer with the supplied Micro USB Cable.
  2. Launch DSmobileCapture and click Setup Setup_Icon.

    DSmobileCapture
  3. The Scanner Properties window will appear.
    Click Paper tab. Choose Automatic for Cropping and click OK.

    ScanProperties
     

(Button Manager V2)

  1. Connect your scanner to your computer with the supplied Micro USB Cable.
  2. Launch Button Manager V2.
  3. The Button Panel will appear.
    Right-click a button to change the scan settings.

    If you can’t find the button you want to change the scan settings of the Button Panel,
    click the UP_arrow  or DOWN_arrow  to show the button.

    Button_Panel

     

  4. The Button Properties window will appear (In this example, Scan was clicked).
    Click Basic tab, check Use TWAIN in Scan Parameters and click Setup.

    Checking Use TWAIN is required for cropping the edge of the Carrier Sheet.

    Even if you just choose Auto Crop & Deskew for Paper Size, the top edge of documents scanned using the Carrier Sheet cannot be cropped automatically.

    ButtonProperties_window
  5. The Scanner Properties window will appear.
    Click Paper tab and choose Automatic for Cropping. Click OK.

    ScannerProperties_window
     

(BR-Receipts)

BR-Receipts is an optional extra for some models which do not support duplex scanning and network.
BR-Receipts is available for purchase on Brother Online. Click here to access Brother Online and download the application.

  1. Connect your scanner to your computer with the supplied Micro USB Cable.
  2. Launch BR-Receipts.
  3. Click File tab and choose Scan Settings.

    BRReceipts_File_tab
     

     

  4. Scan Settings window will appear. Check which mode is chosen.

    Case A: Quick Scan mode is chosen.

    If Quick Scan is chosen, check the Carrier Sheet Mode in the Scanning Area and click OK.

    ScanSettings_window01


    Case B: Scan with TWAIN user Interface mode is chosen.

    1. If Scan with TWAIN user Interface is chosen, click Settings in Options.
    2. The Options dialog box will appear.
      Choose Auto Detect for Orientation and check Automatically crop the receipts box (It is the same as factory default settings). Click OK.

      Optionsdialog

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DS-620, DS-720D, DS-820W, DS-920DW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.