FAQs & Troubleshooting
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DS-820W
89 Results
1.
My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
Cannot find the scanner (Error Code 2019: Initialization Failed)
4.
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
5.
My scanner is connected but it will not feed my document or do anything else.
6.
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
7.
Error Code: E03
8.
When I set the Wi-Fi® switch to ON, the WiFi indicator does not turn on.
9.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
10.
The file size is too large.
11.
Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
12.
Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
13.
Change the image settings. (Using DSmobileCapture)
14.
Calibrate your scanner.
15.
I set the auto power off to ON but my scanner does not turn off automatically.
16.
The scan speed is too slow.
17.
When I type "http://10.10.100.1" to access the home screen in the web browser, the scanned images stored on the scanner's SD card are not displayed on the home screen.
18.
OCR feature does not work.
19.
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
20.
Change the paper settings. (Using DSmobileCapture)
21.
Can I print from or scan to Android™ Smartphone?
22.
Can I print from and scan to iPhone, iPod touch and iPad?
23.
I cannot install Brother drivers on Debian 10 or later (Linux)
24.
I cannot save a file downloaded from the Brother support website (For Windows)
25.
Operation system return error
26.
Download a file from the "Downloads" section and save it to Windows 8 computer.
27.
I do not have or lost the black and white calibration sheet.
28.
I forgot the login pass-word to enter the Home screen on the browser.
29.
My scanned image is missing.
30.
Calibration failed. Please reboot the machine.