FAQs & Troubleshooting
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286 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Printouts have wrinkles or creases.
- 3Pre-Required Procedures (Linux)
- 4Dirty spots are printed.
- 5What driver package format is supported by my Linux distribution?
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7Scan and save a document in PDF format (Scan to File)
- 8Lines appears across the page.
- 9White lines or bands or ribbing appear across the page.
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 12I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 13White streaks or bands appears down the page.
- 14Printouts are faint.
- 15Vertical black lines or streaks appear on the printout.
- 16Nothing is printed on the page or some colors are missing.
- 17I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 18Printouts have toner specks.
- 19I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 20Color around the edge of printing is incorrect.
- 21White spots appear.
- 22Toner smears when rubbed.
- 23Can I print from or scan to Android™ Smartphone?
- 24The printer status is Offline or Paused.
- 25I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Delete print jobs from the print queue.
- 28The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 29I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 30I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 31Change the printer driver settings (Windows/macOS)
- 32Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 33Can I confirm that the FAX was sent correctly?
- 34How do I install the Optional Lower Tray Unit?
- 35I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 36I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 37Can I transfer faxes in the MFC's memory to the PC?
- 38The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 39Why doesn't the machine answer when receiving a call?
- 40"Paper Jam B" error appears on the LCD. What should I do?
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43ControlCenter3 displays a blank screen at startup (Windows)
- 44How to identify your Operating System (OS).
- 45When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 46The paper is skewed when it's printed.
- 47Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 48How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 49I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 50When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?