FAQs & Troubleshooting

FAQs & Troubleshooting

Toner smears when rubbed.

Please check the following points:

  • Check that the recommended paper is used.
    To see what is the recommended paper, click here.

  • Check that the media type mode is selected properly (only for PC printing).

  • Check that the release lever of fusing unit is selected properly.

  • Replace the fusing unit.
    To see how to replace the fusing unit, click here.

If this problem happens when you print on thick paper, set the printer to thick paper mode through the control panel or the printer driver.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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