FAQs & Troubleshooting
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143 Results
- 1The printer status is Offline or Paused.
- 2All the lights are flashing together.
- 3Download a file from the "Downloads" section and save it to your Windows 10 computer.
- 4How to identify your Operating System (OS).
- 5Windows 10 Support Information
- 6Open the Control Panel (For Windows)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Can I connect my Brother machine directly to a Mac AirPort Station or a Router that has a USB port using a USB cable?
- 9Install the built-in drivers (For Windows 8 or later)
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12How do I factory reset the Network Interface Card (NIC)?
- 13How do I install additional memory?
- 14Change the printer driver settings (Windows / macOS)
- 15I'm using Windows 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 17What kind of memory can I use?
- 18Printouts have a curl or wave.
- 19Printouts (envelopes) have creases.
- 20Can I print using the IPP protocol on Windows XP?
- 21I cannot print from my computer via network. (For Windows)
- 22Cannot print after a Windows 10 update (June 2020)
- 23The downloaded driver's name is different from my machine's name. (Linux)
- 24Delete print jobs from the print queue.
- 25Can I print from or scan to an iPhone, iPod Touch or iPad?
- 26I'm using Windows 7. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 27The paper is skewed when it's printed.
- 28What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 29I'm using Windows Vista™. There are two printer icons with the same product name in the "Printers" section.
- 30I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 31The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 32Why does the Drum LED blink ?
- 33What is UPnP and SSDP?
- 34What is the unprintable area per page?
- 35What is the BRAdmin Professional software used for?
- 36How do I change the print server password?
- 37What is the recommended paper?
- 38The printed letters are slanted, positioned incorrectly.
- 39To install the printer driver easily using a tool. (Linux)
- 40The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 41When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 42I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 43The printer makes a grinding or clicking sound.
- 44What is a "Generic PCL Driver"?
- 45Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 46White lines appear down the page.
- 47How can I clean the corona wire of the drum unit?
- 48What do the LED indications mean?
- 49Printouts have a grey background.
- 50What can happen if the wrong paper is used in your machine.
