FAQs & Troubleshooting
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139 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4What is UPnP and SSDP?
- 5An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 7I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 8When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 9The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 10How do I factory reset the Network Interface Card (NIC)?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14How to identify your Operating System (OS).
- 15What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 16Printouts have wrinkles or creases.
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18What driver package format is supported by my Linux distribution?
- 19Change the printer driver settings (Windows / macOS)
- 20I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21Functions supported in the Windows 7 built-in drivers
- 22I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 23What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 24How do I change the print server password?
- 25What is the recommended paper?
- 26Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 28What kind of memory can I use?
- 29What are the expected yields of the consumables?
- 30How do I disable the APIPA protocol?
- 31Replace the drum unit
- 32I cannot install Brother drivers on Debian 10 (Linux)
- 33Cannot print after a Windows 10 update (June 2020)
- 34Delete print jobs from the print queue.
- 35What is the difference between the toner cartridge and the drum unit?
- 36Can I print from or scan to an Android™ Smartphone?
- 37I cannot print from my computer via network (for Macintosh).
- 38The paper is skewed when it's printed.
- 39What kind of paper can I use?
- 40Printouts (envelopes) have creases.
- 41Can I print from DOS applications?
- 42What can happen if the wrong paper is used in your machine.
- 43What is the BRAdmin Professional software used for?
- 44The printed letters are slanted, positioned incorrectly.
- 45I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 46All the lights are flashing together.
- 47Replace the toner cartridge.
- 48What is a "Generic PCL Driver"?
- 49Printouts have a curl or wave.
- 50What is the unprintable area per page?
