FAQs & Troubleshooting
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139 Results
- 1The printer status is Offline or Paused.
- 2Change the printer driver settings (Windows / macOS)
- 3Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 4The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 6What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Functions supported in the Windows 7 built-in drivers
- 9An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 10Uninstall the drivers. (Mac OS X 10.5)
- 11How do I change the print server password?
- 12I want to print using CUPS while keeping SELinux enabled. (Linux)
- 13Cannot print after a Windows 10 update (June 2020)
- 14Windows 10 Support Information
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Can I print from or scan to an iPhone, iPod Touch or iPad?
- 17What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 18In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 19I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 20Printouts have a curl or wave.
- 21How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 22How do I disable the APIPA protocol?
- 23How do I install additional memory?
- 24Replace the toner cartridge.
- 25Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 26I am unable to print from a client PC to a printer on a print server. (Linux)
- 27Pre-Required Procedures (Linux)
- 28What is Network Shared printing?
- 29I updated Web BRAdmin and now I cannot enable the logging function.
- 30Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 31Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 32White lines appear down the page.
- 33Replace the drum unit
- 34How do I clear paper jams?
- 35I cannot install Brother drivers on Debian 10 (Linux)
- 36Paper size settings are unavailable when I print from OpenOffice (Linux)
- 37The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 38Large characters are printed incorrectly. (Linux)
- 39All print jobs are aborted and nothing is printed. (Linux)
- 40I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 41Delete print jobs from the print queue.
- 42Can I print from or scan to an Android™ Smartphone?
- 43Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 44The paper is skewed when it's printed.
- 45I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 46Printouts have toner specks.
- 47The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 48I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 49What is UPnP and SSDP?
- 50Printouts have wrinkles or creases.