HL-5170DN

FAQs & Troubleshooting

FAQs & Troubleshooting

Uninstall the drivers. (Mac OS X 10.6 or greater)

Follow the instructions below.

NOTE: The screens may differ depending on the operating system being used and your Brother machine.

If several Brother machines are installed on your Macintosh and you want to uninstall only one of the drivers, it is required that you uninstall all of them first and then re-install the drivers for machines you need. (You cannot uninstall the driver of a specific machine on its own.)

 

How to uninstall the Printer Driver & Remote Setup Software (if applicable):

  1. Disconnect the USB cable between the Macintosh and your Brother machine.

     

  2. Log on as an "Administrator".

     

  3. Select System Preferences from the Apple Menu.

    Apple Menu

     

  4. Click the Print & Fax, Print & Scan or Printers & Scanners icon.

    System Preferences

     

  5. Select the machine and click the "-" button which is located below the Printers section.
    *If you do not find your Brother machine, go to STEP 6.

    Printers section

     

  6. Repeat STEP 5 for all installed Brother machines and then drag the Brother folder (Click Go from the Finder bar, Computer => Macintosh HD => Library => Printers => Brother) into the Trash bin.

    Brother folder

    If your hard drive icon (Macintosh HD icon) is not on the desktop:

    1. Click Finder => Preferences....
    2. In the General tab, check "Hard disks" in the "Show these items on the desktop:"
    3. Close the Finder Preferences window.
      Your hard drive icons will appear on the desktop.
  7. Click Go from the Finder bar, Computer => Macintosh HD => Library => Printers => PPDs => Contents => Resources, and drag all Brother xxx-xxxx CUPS.gz files and Brother xxx-xxxx.gz files into the Trash bin.
    *If you do not find Brother xxx-xxxx CUPS.gz files and Brother xxx-xxxx.gz files, go to STEP 8.

    Resources folder

     

  8. Empty the trash bin.

     

  9. Reboot the Macintosh.

 

How to uninstall the Scanner Driver:

 

  1. Disconnect the USB cable between the Macintosh and your Brother machine.

     

  2. Log on as an "Administrator".

     

  3. Click Go from the Finder bar, Computer => Macintosh HD => Library => Image Capture => Twain Data Sources.

     

  4. Delete Brother TWAIN.ds and/or Brother TWAIN2.ds.
    *If you do not find Brother TWAIN.ds and Brother TWAIN2.ds file, go to STEP 5.

    Twain Data Sources folder

     

  5. Then, you need to delete the ICA driver.
    Click Go from the Finder bar, Computer => Macintosh HD => Library => Image Capture => Devices.

     

  6. Delete the Brother Scanner.
    *If you do not find the Brother Scanner file, go to STEP 7.

    Devices folder

     

  7. Empty the trash bin.

     

  8. Reboot the Macintosh.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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