HL-5170DN

FAQs & Troubleshooting

FAQs & Troubleshooting

Replace the drum unit

The Brother machine has separate consumables - the toner cartridge and the drum unit. Verify you replace only the drum unit and not the toner cartridge. If you want to know their difference, refer to "What is the difference between the toner cartridge and the drum unit?"

 

Follow the procedure below to replace drum unit.

 

Do NOT use flammable substances or any type of spray to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock.

 

 

For the order number (Order No.) of the drum unit, please refer to the user's guide provided with your Brother printer or the Consumables & Options page of your model on Brother Solutions Center. To visit Consumables & Options page, click your model name link (e.g. HL-XXXX * ) on the top section and then click "Consumables & Options" link on the opened page. * XXXX stands for your model name.

 
  1. Press the cover release button and then open the front cover of the printer.
  2. Pull out the drum unit assembly.
    • We recommend that you place the drum unit assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
    • To prevent damage to the printer from static electricity, do not touch the electrodes shown below.
     
  3. Push down the blue lock lever and take the toner cartridge out of the drum unit.
     
    • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.
    • Discard the used drum unit according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.
    • Be sure to seal up the drum unit tightly in a bag so that toner powder does not spill out of the unit.
     
  4. Unpack the new drum unit.
     

    Wait to unpack a drum unit until immediately before you put it in the printer. Exposure to direct sunlight or room light may damage the drum unit.

     
  5. Put the toner cartridge firmly into the new drum unit until you hear it lock into place. If you put the cartridge in properly, the blue lock lever will lift automatically.
     

    Make sure you insert the toner cartridge properly, or it may separate from the drum unit.

     

     

     

    To avoid print quality problems, DO NOT touch the shaded part shown in the illustration.
    If you accidentaly touch the shaded part, wipe the surface with a dry lint-free soft cloth.

     
  6. Put the drum unit assembly in the printer.
    Make sure that the printer is turned on, the front cover is open and the Status LED is red.
  7. Reset the drum counter. With the front cover open, press and hold down Go button until all 4 LEDs are lit. Once all 4 LEDs are lit, release the Go button.

     

     

    • The Drum LED indication does not disappear until you reset the drum counter.
    • Do not reset the drum counter when you replace only the toner cartridge.

     

     
  8. Close the front cover.
     
  9. Make sure that the Drum LED is now off.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-5130, HL-5140, HL-5150D, HL-5170DN

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