FAQs & Troubleshooting
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HL-5170DN
139 Results
1.
The printer status is Offline or Paused.
2.
The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
3.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
4.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
5.
What is UPnP and SSDP?
6.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
7.
How do I disable the APIPA protocol?
8.
What is the password for the print server when connected to a network? What is the user name and password for web browser access?
9.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
10.
How do I change the print server password?
11.
I cannot save a file downloaded from the Brother support website (For Windows)
12.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
13.
The paper is skewed when it's printed.
14.
How do I factory reset the Network Interface Card (NIC)?
15.
What is the BRAdmin Professional software used for?
16.
What is the recommended paper?
17.
An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
18.
Delete print jobs from the print queue.
19.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
20.
What kind of paper can I use?
21.
What driver package format is supported by my Linux distribution?
22.
How to identify your Operating System (OS).
23.
Functions supported in the Windows 7 built-in drivers
24.
When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
25.
What can happen if the wrong paper is used in your machine.
26.
How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
27.
I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
28.
Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
29.
How do I install additional memory?
30.
Download a file from the "Downloads" section and save it to Windows 8 computer.