Improving the print quality

If you have a print quality problem, print a test page first (see Print a test page). If the printout looks good, the problem is probably not the printer. Check the interface cable or try the printer on another computer.

This section gives information on the following topics.

Examples of poor print quality

Recommendation

Faint

•	Check the printer’s environment. Conditions such as humidity, high temperatures, and so on, may cause this print fault. See Positioning the printer.
•	If the whole page is too light, Toner Save Mode may be on. Turn off Toner Save Mode in the printer Properties tab of the driver.
•	Put in a new toner cartridge. See Replacing the toner cartridge.
•	Put in a new drum unit. See Replacing the drum unit.
•	You may clear the problem by wiping the scanner window with a soft cloth. See Cleaning the inside of the printer.

Gray background

•	Make sure that you use paper that meets our specifications. See About paper.
•	Check the printer’s environment. Conditions such as high temperatures and high humidity can increase the amount of background shading. See Positioning the printer.
•	Put in a new toner cartridge. See Replacing the toner cartridge.
•	Put in a new drum unit. See Replacing the drum unit.

Ghost

•	Make sure that you use paper that meets our specifications. Rough-surfaced paper or thick print media may cause this problem. See About paper.
•	Make sure that the media type setting in the driver matches the type of paper you are using. See About paper.
•	Put in a new drum unit. See Replacing the drum unit.
•	The fuser unit may be contaminated. Call Brother Customer Service.

Toner specks

•	Make sure that you use paper that meets our specifications. Rough-surfaced paper may cause the problem. See About paper.
•	The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit.
•	The fuser unit may be contaminated. Call Brother Customer Service.

Hollow print

•	Make sure that you use paper that meets our specifications. See About paper.
•	Choose Thick Paper mode in the printer driver, or use thinner paper than what you are now using.
•	Check the printer’s environment. Conditions such as high humidity can cause hollow print. See Positioning the printer.
•	The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit.

All black

•	Clean the primary corona wire inside the drum unit by sliding the blue tab. Be sure to return the blue tab to the home position (). See Cleaning the corona wire.
•	The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit.
•	The fuser unit may be contaminated. Call Brother Customer Service.

White lines across the page

•	Make sure that you use paper that meets our specifications. A rough surfaced paper or thick print media can cause problems.
•	Make sure that you choose the proper media type in the printer driver.
•	The problem may disappear by itself. Print multiple pages to clear this problem, especially if the printer has not been used for a long time.
•	The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit.

Lines across the page

•	Clean the inside of the printer and the primary corona wire in the drum unit. See Cleaning the inside of the printer and Cleaning the corona wires.
•	The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit.

White lines, bands or ribbing across the page

•	Check the printer's environment. Conditions such as high humidity and high temperatures may cause this print quality problem. (See Positioning the printer.)
•	If the problem is not solved after printing a few pages, put in a new drum unit. (See Replacing the drum unit.)

White Spots on black text and graphics at 94 mm (3.7 in.) intervals

Black Spots at 94 mm (3.7 in.) intervals

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If the problem is not solved after printing a few pages, the drum unit may have glue from a label stuck on the OPC drum surface.

Clean the drum unit as follows:

1.	Put the print sample in front of the drum unit, and find the exact position of the poor print.
2.	Turn the drum unit gear by hand while looking at the surface of the OPC drum (1).
3.	When you have found the mark on the drum that matches the print sample, wipe the surface of the OPC drum with a dry cotton swab until the dust or glue on the surface comes off.

IMPORTANT

DO NOT clean the surface of the photosensitive drum with a sharp object.

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The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit.

Black toner marks across the page

•	The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit.
•	The toner cartridge may be damaged. Put in a new toner cartridge. See Replacing the toner cartridge.
•	Make sure that you use paper that meets our specifications. See About paper.
•	If you use label sheets for laser printers, the glue from the sheets may sometimes stick to the OPC drum surface. Clean the drum unit. See Clean the drum unit as follows:.
•	Do not use paper that has clips or staples because they will scratch the surface of the drum.
•	If the unpacked drum unit is in direct sunlight or room light, the unit may be damaged.

Black lines down the page

Printed pages have toner stains down the page.

•	Clean the primary corona wire inside the drum unit by sliding the blue tab. See Cleaning the corona wire.
•	Make sure the primary corona wire cleaner is at the home position ().
•	The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit.
•	The toner cartridge may be damaged. Put in a new toner cartridge. See Replacing the toner cartridge.
•	The fuser unit may be smudged. Call your dealer or Brother Customer Service.

White lines down the page

•	Make sure that a torn piece of paper is not inside the printer covering the scanner window.
•	Wipe the scanner window with a soft cloth. See Cleaning the inside of the printer.
•	The toner cartridge may be damaged. Put in a new toner cartridge. See Replacing the toner cartridge.
•	The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit.

Page skewed

•	Make sure that the paper or other print media is loaded properly in the paper tray and that the guides are not too tight or too loose against the paper stack.
•	Set the paper guides correctly. See Printing on plain paper, bond paper or transparencies from Tray 1, 2 or 3.
•	If you are using the multi-purpose tray, see Printing on plain paper, bond paper or transparencies from the MP tray.
•	The paper tray may be too full. See Printing on plain paper, bond paper or transparencies from Tray 1, 2 or 3.
•	Check the paper type and quality. See About paper.

Curled or wavy

•	Check the paper type and quality. High temperatures and high humidity will cause paper to curl. See About paper.
•	If you do not use the printer often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and then rotate the paper 180° in the paper tray.

Wrinkles or creases

•	Make sure that the paper is loaded properly. See Printing on plain paper, bond paper or transparencies from Tray 1, 2 or 3.
•	Check the paper type and quality. See About paper.
•	Turn over the stack of paper in the tray or try rotating the paper 180° in the input tray.

Envelope Creases

•	Make sure that the envelope levers inside the back cover is pulled down when you print the envelope.

Note

When you have finished printing, open the back cover and reset the two blue levers back to their original position.

Poor Fixing

•	Open the back cover and make sure that the two blue levers on the left and right hand sides are in the up position.
•	Choose Improve Toner Fixing mode in the printer driver. See Improve Print Output in Advanced tab (For Windows^® printer driver), Advanced options (For BR-Script printer driver for Windows^®) or Print Settings (For Macintosh). If this selection does not provide enough improvement, select Thicker Paper in Media Type settings.

Curled

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Lift up the Face-down Output Tray Support Flap 2 (Support Flap 2) (1).

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Choose Reduce Paper Curl mode in the printer driver. See Improve Print Output in Advanced tab (For Windows^® printer driver), Advanced options (For BR-Script printer driver for Windows^®) or Print Settings (For Macintosh).

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Turn the paper over in the paper tray, and print again (excluding Letterhead paper). If the problem remains, slide the Anti-Curl Switch as follows:

1.	Open the back cover.
2.	With one hand, use the tab (1) to lift the roller assembly, then use your other hand to slide the Anti-Curl Switch (2) in the direction of the arrow.
3.	Close the back cover.

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