Printing Problems

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If, after reading this table, you still need help, go to the Brother Solutions Center at support.brother.com.

Difficulties	Suggestions
No printout	Check the machine is not in Power Off mode. If the machine is in Power Off mode, press on the control panel, and then send the print data again.
	Check that the correct printer driver has been installed and selected.
	Check to see if the Status Monitor or the machine's control panel displays an error status.
	Check that the machine is online: Windows7 and Windows Server 2008 R2 Click (Start) >Devices and Printers. Right-click Brother XXX-XXXX and click See what's printing. Click Printer in the menu bar. Make sure Use Printer Offline is not selected. Windows Server 2008 Click (Start) >Control Panel > Hardware and Sound > Printers. Right-click Brother XXX-XXXX. Make sure Use Printer Online is not listed. If it is listed, click this option to set the driver Online. Windows 8 and Windows Server 2012 Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel > Hardware and Sound > Devices and Printers. Right-click the Brother XXX-XXXX. Click See what's printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure that Use Printer Offline is not selected. Windows 10 and Windows Server 2016 Click > Windows System > Control Panel. In the Hardware and Sound group, click View devices and printers. Right-click the Brother XXX-XXXX. Click See what’s printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure that Use Printer Offline is not selected. Windows Server 2012 R2 Click Control Panel on the Start screen. In the Hardware group, click View devices and printers. Right-click the Brother XXX-XXXX. Click See what’s printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure Use Printer Offline is not selected.
	Mac Click the System Preferences menu, and then select the Printers & Scanners option. When the machine is offline, delete it using the button, and then add it using the button.
The machine is not printing or has stopped printing.	Cancel the print job and clear it from the machine's memory. The printout may be incomplete. Send the print data again. See Related Information:Cancel a Print Job.
The headers or footers appear when the document displays on the screen but they do not show up when it is printed.	There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this.
The machine prints unexpectedly or it prints garbage.	Cancel the print job and clear it from the machine's memory. The printout may be incomplete. Send the print data again. See Related Information:Cancel a Print Job.
	Check the settings in your application to make sure they are set up to work with your machine.
	Confirm that the Brother printer driver is selected in your application's Print window.
The machine prints the first couple of pages correctly, then some pages have missing text.	Check the settings in your application to make sure they are set up to work with your machine.
	Your machine is not receiving all of the data sent from the computer. Make sure you connected the interface cable correctly.
The machine does not print on both sides of the paper even though the printer driver setting is 2-sided and the machine supports automatic 2-sided printing.	Check the paper size setting in the printer driver. You must select Letter, Legal, Folio, Mexico Legal, or India Legal paper. Supported paper weight is 16 to 43 lb (60 to 163 g/m²).
Print speed is too slow.	Try changing the printer driver setting. The highest resolution needs longer data processing, sending and printing time.
	If you have enabled the Quiet Mode, disable the Quiet Mode on the printer driver or the machine's menu setting.
The machine does not feed paper.	If there is paper in the paper tray, make sure it is straight. If the paper is curled, straighten it. Sometimes it is helpful to remove the paper, turn the stack over and place it back in the paper tray.
	Reduce the amount of paper in the paper tray, and then try again.
	(For models with Manual Feed Slot)Make sure Manual is not selected for Paper Source in the printer driver.
	Clean the paper pick-up rollers.
The machine does not feed paper from the Manual feed slot. (For models with Manual Feed Slot)	Use both hands to push one sheet of paper firmly into the manual feed slot until the top edge of the paper presses against the paper feed rollers. Continue pressing the paper against the rollers until the machine grabs the paper and pulls it in further.
	Put only one sheet of paper in the manual feed slot.
	Make sure Manual is selected as Paper Source in the printer driver.
The machine does not feed envelopes.	(For models with Manual Feed Slot)Load one envelope at a time in the manual feed slot. Your application must be set to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application.

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