Home > Troubleshooting


Use this section to resolve typical problems you may encounter when using your Brother machine. You can correct most problems yourself.


For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.


If you need additional help, go to the Brother Solutions Center at

First, check the following:

  • The machine's power cord is connected correctly and the machine's power is on. See the Quick Setup Guide.
  • All of the protective materials have been removed. See the Quick Setup Guide.
  • Paper is loaded correctly in the paper tray.
  • The interface cables are securely connected to the machine and the computer, or the wireless connection is set up on both the machine and your computer.
  • Error and maintenance messages

If you did not solve the problem with the checks, identify the problem and then see Related Information.

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