Service call indications

If there is an error that cannot be cleared by the user, the printer will show that a service call is needed by lighting up all the LEDs as shown below.

If you see the service call indication above, turn off the power switch, wait a few seconds, and then turn it back on and try to print again.

If you cannot clear the error and see the same service call indication after turning the printer back on, call your dealer or a Brother authorized service representative.

When you press the Go button, the LEDs will light up as shown in Table 1. Table 1: LED indications while pressing Go button to identify the error.

For example, the LED indication below shows a fuser unit failure.

Table 1: LED indications while pressing Go button

LEDs	fuser unit failure*1	Laser unit failure	Main motor failure	Main PCB failure
Toner
Drum
Paper
Ready

Make a note of the indication and report the error status to your dealer or a Brother authorized service representative by referring to the above table.

Note

Make sure that the front cover is fully closed before you report a service call.

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*1 If this error occurs, turn the power switch off, wait a few seconds, and then turn it on again.
Leave the printer for 10 minutes with the power on. If the error occurs again, consult your dealer or Brother authorized service representative.