Error and maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.

You can clear most errors and perform routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

Error Message

Cause

Action

Access Error

The device is removed from the USB direct interface while the data is processing.

Press Stop/Exit. Reinsert the device and try to print with Direct Print.

Cartridge Error

The toner cartridge is not installed correctly.

Pull out the drum unit, take out the toner cartridge that is indicated on the LCD, and put it back into the drum unit again.

Comm.Error

Poor telephone line quality caused a communication error.

Try sending the fax again or try connecting the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line.

Connection Fail

You tried to poll a fax machine that is not in Polled Waiting mode.

Check the other fax machine’s polling setup.

Cooling Down Wait for a while

The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows Cooling Down and Wait for a while.

Make sure that you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something.

If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes.

If the fan is not spinning, disconnect the machine from the power for several minutes, then reconnect it. (The machine can be turned off for up to 60 hours without losing faxes stored in the memory. See Transferring your faxes or Fax Journal report.)

Cover is Open

The front cover is not closed completely.

Close the front cover of the machine.

Cover is Open

The fuser cover is not closed completely or paper was jammed in the back of the machine when you turned on the power.

•	Close the fuser cover of the machine.
•	Make sure paper is not jammed inside the back of the machine, and then close the fuser cover and press Start.

Disconnected

The other person or other person’s fax machine stopped the call.

Try to send or receive again.

Document Jam

The document was not inserted or fed correctly, or the document scanned from the ADF was too long.

See Document jams or Using the automatic document feeder (ADF).

Drum Error

The corona wire on the drum unit needs to be cleaned.

Clean the corona wire on the drum unit. (See Cleaning the corona wire.)

The drum unit has reached the end of its life.

Replace the drum unit. (See Replacing the drum unit.)

Duplex Disabled

The duplex tray is not installed properly.

Remove the duplex tray and install it again.

Fuser Error

The temperature of fuser unit does not rise at a specified temperature within specified time.

Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on. The machine can be turned off for up to 60 hours without losing faxes stored in the memory. (See Transferring your faxes or Fax Journal report.)

The fuser unit is too hot.

Jam Duplex

The paper is jammed in the duplex tray.

(See Paper jams.)

Jam Rear

The paper is jammed in the back of the machine.

(See Paper jams.)

Jam Inside

The paper is jammed inside the machine.

(See Paper jams.)

Jam MP Tray

The paper is jammed in the MP tray of the machine.

(See Paper jams.)

Jam Tray 1

Jam Tray 2

The paper is jammed in the paper tray of the machine.

(See Paper jams.)

No Paper

The machine is out of paper or paper is not correctly loaded in the paper tray.

Do one of the following:

•	Refill the paper in the paper tray or MP tray.
•	Remove the paper and load it again.

No Response/Busy

The number you dialled does not answer or is busy.

Verify the number and try again.

No Toner

The toner cartridge or the drum unit and toner cartridge assembly is not installed properly.

Re-install the toner cartridge or the drum unit and toner cartridge assembly.

No Tray

The paper tray is not completely closed.

Close the paper tray properly.

Out of Memory

The machine’s memory is full.

Fax sending or copy operation in progress

Do one of the following:

•	Press Start to send or copy the scanned pages.
•	Press Stop/Exit and wait until the other operations in progress finish, and then try again.
•	Clear the data from the memory. (See Out of memory message or Out of memory message.)

Print operation in process

Do one of the following:

•	Reduce print resolution. (See Advanced tab in the Software User’s Guide on the CD-ROM.)
•	Clear the faxes from the memory. (See Out of memory message.)

Print Unable XX

(XX=Enter Code)

The machine has a mechanical problem.

Disconnect the machine from the power for several minutes, then reconnect it. (The machine can be turned off for up to 60 hours without losing faxes stored in the memory. See Transferring your faxes or Fax Journal report.)

Protected Device

The protect switch of the USB Flash memory drive is on.

Turn off the protect switch of the USB Flash memory drive.

Rename the File

There is already a file on the USB Flash memory drive with the same name as the file you are trying to save.

Change the file name of the file on the USB Flash memory drive or the file you are trying to save.

Replace Parts

Drum

The drum unit is the end of its life.

Replace the drum unit.

(See Replacing the drum unit.)

The drum unit counter was not reset when a new drum was installed.

1.	Open the front cover, and then press Clear/Back.
2.	Press 1 to reset.

Replace Parts

Fuser Unit

It is time to replace the fuser unit.

Call Brother Call Center to replace the fuser unit.

Replace Parts

Laser Unit

It is time to replace the laser unit.

Call Brother Call Center to replace the laser unit.

Replace Parts

PF kit MP

It is time to replace the paper feeding kit for the MP tray.

Call Brother Call Center to replace the PF Kit MP.

Replace Parts

PF kit 1

It is time to replace the paper feeding kit for Tray 1.

Call Brother Call Center to replace the PF Kit 1.

Replace Parts

PF kit 2

It is time to replace the paper feeding kit for Tray 2.

Call Brother Call Center to replace the PF Kit 2.

Replace Toner

The toner cartridge is at the end of its life and printing is not possible.

Replace the empty toner cartridge with a new one. (See Replacing a toner cartridge.)

Scan Unable XX

(XX=Enter Code)

The machine has a mechanical problem.

Document is too long for duplex scanning.

Press Stop/Exit. Use the suitable size of paper for duplex scanning. (See Scan.)

Scanner Locked

The scanner lock is locked.

Open the document cover, and then release the scanner lock lever.

Press Stop/Exit.

Size mismatch

The paper in the tray is not the correct size.

Load the correct size of paper in the tray and set the “Paper Size” (Menu, 1, 2, 2 (See Paper Size).

Toner Low

If the LCD shows Toner Low, you can still print; however, the machine is telling you that the toner cartridge is near the end of its life and the toner will soon need replacing.

Order a new toner cartridge now.

Too Many Files

There are too many files stored on the USB Flash memory drive.

Reduce the number of files stored on the USB Flash memory drive.

Too Many Trays

More than one optional tray is installed.

The maximum number of optional trays is one. Remove any additional trays.

Unusable Device

An incompatible or broken device has been connected to the USB direct interface.

Remove the USB Flash memory drive from the USB direct interface.

Transferring your faxes or Fax Journal report

If the LCD shows:

•	Print Unable XX
•	Scan Unable XX

We recommend transferring your faxes to another fax machine or to your PC. (See Transferring faxes to another fax machine or Transferring faxes to your PC.)

You can also transfer the Fax Journal report to see if there are any faxes you need to transfer. (See Transferring Fax Journal report to another fax machine.)

Note

If there is an error message on the machine’s LCD, after the faxes have been transferred, disconnect the machine from the power source for several minutes, and then reconnect it.

Transferring faxes to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (See Setting your station ID in the Quick Setup Guide.)

Press Menu, 9, 0, 1.

Do one of the following:

•	If the LCD shows No Data, there are no faxes left in the machine’s memory. Press Stop/Exit.
•	Enter the fax number to which faxes will be forwarded.

Press Start.

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Transferring faxes to your PC

You can transfer the faxes from your machine’s memory to your PC.

Make sure that you have installed MFL-Pro Suite on your PC, and then turn on PC-Fax Receiving on the PC. (For details about PC Fax Receive, see PC-FAX receiving in the Software User’s Guide on the CD-ROM.)

Make sure that you have set PC Fax Receive on the machine. (See PC Fax Receive.)

If faxes are in the machine’s memory when you set up PC Fax Receive, the LCD will ask if you want to transfer the faxes to your PC.

Do one of the following:

•	To transfer all faxes to your PC, press 1. You will be asked if you want a backup print.
•	To exit and leave the faxes in the memory, press 2.

Press Stop/Exit.

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Transferring Fax Journal report to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (See Setting your station ID in the Quick Setup Guide.)

1	Press Menu, 9, 0, 2.
2	Enter the fax number to which the Fax Journal report will be forwarded.
3	Press Start.

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