To clear paper jams, please follow the steps in this section.
IMPORTANT
Please confirm that you have installed both a toner cartridge and a drum unit in the machine. If you have not installed a drum unit or have installed the drum unit incorrectly, then this may cause a paper jam in your Brother machine.
Note
If the error message remains, open and close the front cover and fuser cover firmly to reset the machine.
CAUTION
HOT SURFACE
After you have just used the machine, some internal parts of the machine will be extremely hot. To prevent injury, when you open the front or back cover (back output tray) of the machine DO NOT touch the shaded parts shown in the illustration. If you do this you may get burned.
IMPORTANT
To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.
Note
The LCD names for the paper trays are as follows:
•
Standard paper tray: Tray 1
•
Optional lower tray: Tray 2
•
Multi-purpose tray: MP Tray
Paper is jammed in the MP tray
If the LCD shows Jam MP Tray, follow these steps:
1
Remove the paper from the MP tray.
2
Remove any jammed paper from in and around the MP tray.
3
Close the MP tray. Then open the front cover and close it to reset the machine.
Open the MP tray again.
4
Fan the paper stack, and then put it back in the MP tray.
5
When loading paper in the MP tray, make sure that the paper stays under the maximum paper height guides on both sides of the tray.
If the LCD shows Jam Tray 1 or Jam Tray 2, follow these steps:
1
Pull the paper tray completely out of the machine.
For Jam Tray 1:
For Jam Tray 2:
2
Use both hands to slowly pull out the jammed paper.
3
Make sure the paper is below the maximum paper mark () of the paper tray. While pressing the blue paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.
4
Put the paper tray firmly back in the machine.
IMPORTANT
DO NOT take out the standard paper tray while paper is feeding from a lower paper tray as this will cause a paper jam.
Pull the paper tray completely out of the machine.
2
Use both hands to slowly pull out the jammed paper.
3
Press the front cover release button and open the front cover.
4
Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the toner cartridge and drum unit assembly, or this may release the paper so you can pull it out of the paper tray opening.
IMPORTANT
We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
5
Put the drum unit and toner cartridge assembly back in the machine.
Paper is jammed inside the drum unit and toner cartridge assembly
1
Press the front cover release button and open the front cover.
2
Slowly take out the drum unit and toner cartridge assembly.
IMPORTANT
We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
3
Push down the blue lock lever and take the toner cartridge out of the drum unit.
Take out the jammed paper if there is any inside the drum unit.
IMPORTANT
•
Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
•
To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations below.
4
Clear the jammed paper if there is any inside the drum unit.
5
Put the toner cartridge back into the drum unit until you hear it lock into place. If you put it in correctly, the blue lock lever will lift automatically.
6
Put the drum unit and toner cartridge assembly back in the machine.
Press the front cover release button and open the front cover.
2
Slowly take out the drum unit and toner cartridge assembly.
IMPORTANT
We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
3
Open the back cover (back output tray).
4
Pull the tabs at the left and right hand sides toward you to open the fuser cover (1).
5
Pull the jammed paper out of the fuser unit.
6
Close the fuser cover and back cover (back output tray).
7
Put the drum unit and toner cartridge assembly back in the machine.
IMPORTANT
Note
CAUTION
HOT SURFACE
) of the paper tray. While pressing the blue paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.
