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Difficulty | Suggestions |
No printout | Check the interface cable or wireless connection (MFC-665CW only) on both the machine and your computer. (See the Quick Setup Guide.) |
Make sure the machine is plugged in and not in Power Save mode. | |
One or more ink cartridges are empty. (See Replacing the ink cartridges.) | |
Check to see if the LCD is showing an error message. (See Error messages.) | |
Check that the correct printer driver has been installed and chosen. | |
Make sure that the machine is online. Click Start and then Printers and Faxes. Right-click and choose Brother MFC-XXXX (where XXXX is your model name), and make sure that Use Printer Offline is unchecked. | |
Poor print quality | Check the print quality. (See Checking the print quality.) |
Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine’s menu matches the type of paper you are using. (See Printing for Windows® or Printing and Faxing for Macintosh® in the Software User’s Guide on the CD-ROM and Paper Type.) | |
Make sure that your ink cartridges are fresh. The following may cause ink to clog: | |
Try using the recommended types of paper. (See Acceptable paper and other media.) | |
The recommended environment for your machine is between 20° C to 33° C (68° F to 91° F). | |
White horizontal lines appear in text or graphics. | Clean the print head. (See Cleaning the print head.) |
Try using the recommended types of paper. (See Acceptable paper and other media.) | |
If you want to print on Photo 10×15 cm or photo L 9×13 cm paper, make sure you use the photo paper tray. (See Loading photo paper.) | |
The machine prints blank pages. | Clean the print head. (See Cleaning the print head.) |
Characters and lines are stacked. | Check the printing alignment. (See Checking the printing alignment.) |
Printed text or images are skewed. | Make sure the paper is loaded properly in the paper tray and the paper side guide is adjusted correctly. (See Loading paper and other media.) |
Make sure the Jam Clear Cover is set properly. | |
Smudged stain at the top center of the printed page. | Make sure the paper is not too thick or curled. (See Acceptable paper and other media.) |
Printing appears dirty or ink seems to run. | Make sure you are using the proper types of paper. (See Acceptable paper and other media.) Don't handle the paper until the ink is dry. |
Stains appear on the reverse side or at the bottom of the page. | Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer platen.) |
Make sure you are using the paper support flap. (See Loading paper and other media.) | |
There are some dense lines. | Check Reverse Order in the Basic tab of the printer driver. |
The printouts are wrinkled. | In the printer driver Basic tab, click Settings, and uncheck Bi-Directional Printing. |
Cannot perform ‘2 in 1 or 4 in 1’ printing. | Check that the paper size setting in the application and in the printer driver are the same. |
Print speed is too slow. | Try changing the printer driver setting. The highest resolution needs longer data processing, sending and printing time. Try the other quality settings in the printer driver Basic tab. Also, click the Settings tab, and make sure you uncheck Colour Enhancement. |
Turn the borderless feature off. Borderless printing is slower than normal printing. (See Printing for Windows® or Printing and Faxing for Macintosh® in the Software User’s Guide on the CD-ROM.) | |
Colour Enhancement is not working properly. | If the image data is not full colour in your application (such as 256 colour), Colour Enhancement will not work. Use at least 24 bit colour data with the Colour Enhancement feature. |
Machine feeds multiple pages. | Make sure the paper is loaded properly in the paper tray. (See Loading paper and other media.) |
Check that more than two types of paper are not loaded in the paper tray at any one time. | |
Printed pages are not stacked neatly. | Make sure you are using the paper support flap. (See Loading paper and other media.) |
Printed pages double-feed and cause a paper jam. | Make sure you pull out the paper support until it clicks and unfold the paper support flap. |
Machine does not print from Paint Brush. | Try setting the Display setting to ‘256 coloures’. |
Machine does not print from Adobe Illustrator. | Try to reduce the print resolution. (See Printing for Windows® or Printing and Faxing for Macintosh® in the Software User’s Guide on the CD-ROM.) |
Machine cannot print full pages of a document. Out of memory message occurs. | Reduce the print resolution. (See Printing for Windows® or Printing and Faxing for Macintosh® in the Software User’s Guide on the CD-ROM.) Reduce the complexity of your document and try again. Reduce the graphic quality or the number of font sizes within your application software. |
Difficulty | Suggestions |
Condensed print and white streaks across the page or the top and bottom of sentences are cut off. | You probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again. |
Vertical black lines when receiving. | The sender's scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. |
Received colour fax prints only in black and white. | Replace the colour ink cartridges that are empty or nearly empty, and then ask the other person to send the colour fax again. (See Replacing the ink cartridges.) Check that Advanced Fax Operation is set to off. (See Turning off Advanced Fax Operations.) |
Left and Right margins are cut off or a single page is printed on two pages. | Turn on Auto Reduction. (See Printing a reduced incoming fax.) |
Difficulty | Suggestions |
Dialling does not work. (No dial tone) | Make sure the machine is plugged in and not in Power Save mode. |
Check all line cord connections. | |
(Not available in New Zealand) Change Tone/Pulse setting. (See Quick Setup Guide.) | |
Lift the external phone’s handset, (or the machine’s handset or cordless handset if available), and then dial the number to send a manual fax. | |
The machine does not answer when called. | Make sure the machine is in the correct receiving mode for your setup. (See Choosing the Receive Mode.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If there is no ringing when you call your machine, ask your telephone company to check the line. |
Difficulty | Suggestions |
Cannot receive a fax. | Check all line cord connections. |
Make sure the machine is in the correct receiving mode for your setup. (See Receive mode settings.) | |
If you often have interference on the phone line, try changing the menu setting of Compatibility to Basic. (See Compatibility.) |
Difficulty | Suggestions |
Cannot send a fax. | Check all line cord connections. |
Make sure that the Fax  key is illuminated. (See Entering Fax mode.) | |
Ask the other party to check that the receiving machine has paper. | |
Print the Transmission Verification Report and check for an error. (See Reports.) | |
Transmission Verification Report says ‘Result:ERROR’. Poor fax send quality. | There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get ‘Result:NG’ on the Transmission Verification Report, your machine may be out of memory. To gain extra memory, you can turn off Advanced Fax Operation (see Turning off Advanced Fax Operations), print fax messages in memory (see Printing a fax from the memory) or cancel a Delayed Fax or Polling Job (see Cancelling a fax in progress). If the problem continues, ask the telephone company to check your phone line. |
If you often get transmission errors due to possible interference on the phone line, try changing the menu setting of Compatibility to Basic. (See Compatibility.) | |
Try changing your resolution to Fine or S.Fine. Make a copy to check your machine's scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner.) | |
Vertical black lines when sending. | If the copy you made shows the same problem, clean the scanner. (See Cleaning the scanner.) |
Difficulty | Suggestions |
The machine ‘Hears’ a voice as a CNG Tone. | If Fax Detect is set to on, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing Stop/Exit. Try avoiding this problem by turning Fax Detect to off. (See Fax Detect.) |
Sending a fax call to the machine. | If you answered on an external or extension phone, press your Fax Receive Code (the factory setting is  5 1 ( 9 1 for New Zealand)). When your machine answers, hang up. |
If you have Call Waiting, Call Waiting/Caller ID, an alarm system EFTPOS, PC/FAX modem or other custom feature on a single phone line with your machine, it may create a problem sending or receiving faxes. For example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother's ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate phone line with no custom features is recommended. |
Difficulty | Suggestions |
Cannot make a copy. | Make sure that the Copy  key is illuminated. (See Entering Copy mode.) |
Vertical streaks appear in copies. | If you see vertical streaks on copies, clean the scanner. (See Cleaning the scanner.) |
Poor copy results when using the ADF. | Try using the scanner glass. (See Using the scanner glass.) |
Difficulty | Suggestions |
TWAIN/WIA errors appear while scanning. | Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In PaperPort® SE with OCR, click File, Scan and choose the Brother TWAIN/WIA driver. |
Poor scanning results when using the ADF. | Try using the scanner glass. (See Using the scanner glass.) |
Difficulty | Suggestions | ||||||||
Cannot print over the Network. | Make sure that your machine is powered on and is online and in Ready mode. Print a Network Configuration list (see Reports.) and check the current Network settings printed in this list. Reconnect the LAN cable to the hub to verify that the cabling and network connections are good. If possible, try connecting the machine to a different port on your hub using a different cable. If the connections are good, the machine shows LAN Active for 2 seconds. (If you are using a wireless connection (MFC-665CW only) or are having Network problems, see the Network User’s Guide on the CD-ROM for more information.) | ||||||||
The network scanning feature does not work. | (For Windows® users only) A Firewall setting on your PC may be rejecting the necessary network connection. Follow the instructions below to configure the Firewall. If you are using a personal Firewall software, see the User’s Guide for your software or contact the software manufacturer. <Windows® XP SP2 users>
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The network PC-Fax Receive feature does not work. | |||||||||
Your computer cannot find your machine. | <Windows® users> Firewall setting on you PC may be rejecting the necessary network connection. For detail, see the instruction above. <Macintosh® users> Re-select your machine in the DeviceSelector application located in Macintosh HD/Library/Printers/Brother/Utilities or from the model of ControlCenter2. |
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