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Error Message | Cause | Action | ||||||
Poor phone line quality caused a communication error. | Try to send the fax again or try to connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your phone line. | |||||||
Connection Fail | You tried to poll a fax machine that is not in Polled Waiting mode. | Check the other fax machine's polling setup. | ||||||
Cover is Open | The scanner cover is not closed completely. | Lift the scanner cover and then close it again. | ||||||
The ink cartridge cover is not completely closed. | Firmly close the ink cartridge cover until it clicks. | |||||||
Data Remaining | Print data is left in the machine's memory. | Re-start printing from your computer. | ||||||
Print data is left in the machine's memory. The USB cable was unplugged while the computer was sending the data to the machine. | Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again. | |||||||
Disconnected | The other person or other person's fax machine stopped the call. | Try to send or receive again. | ||||||
Document Jam | The document was not inserted or fed properly, or the document scanned from the ADF was too long. | See Using the ADF. See Document jam . | ||||||
DR Mode in Use | The machine is set to Distinctive Ring mode. You cannot change the Receive Mode from Manual to another mode. | Set Distinctive Ring to off. (See Turning off Distinctive Ring.) | ||||||
High Temperature | The print head is too warm. | Allow the machine to cool down. | ||||||
One or more of the ink cartridges is empty. The machine will stop all print operations. While memory is available, black and white faxes will be stored in the memory. If a sending machine has a colour fax, the machine's ‘handshake’ will ask that the fax be sent as black and white. If the sending machine has the ability to convert it, the colour fax will be stored in the memory as a black and white fax. | Replace the ink cartridges. (See Replacing the ink cartridges.) | |||||||
Low Temperature | The print head is too cold. | Allow the machine to warm up. | ||||||
Media Error | The memory card is either corrupted, improperly formatted, or there is a problem with the memory card. | Put the card firmly into the slot again to make sure it is in the correct position. If the error remains, check the media drive by putting in another memory card that you know is working. | ||||||
One or more of the ink cartridges are running out of ink. If a sending machine has a colour fax, the machine's ‘handshake’ will ask that the fax be sent as black and white. If the sending machine has the ability to convert it, the colour fax will be received into memory as a monochrome fax. | Order a new ink cartridge. | |||||||
No Caller ID | There is no incoming call history. You did not receive calls or you have not subscribed to the Caller ID service from your telephone company. | If you want to use the Caller ID feature call your telephone company. (See Caller ID.) | ||||||
No Cartridge | An ink cartridge is not installed properly. | Reinstall the ink cartridge. (See Replacing the ink cartridges.) | ||||||
No File | The memory card in the media drive does not contain a .JPG file. | Put the correct memory card into the slot again. | ||||||
The machine is out of paper or paper is not properly loaded in the paper tray. | Do one of the following: | |||||||
The paper is jammed in the machine. | ||||||||
No Response/Busy | The number you dialled does not answer or is busy. | Verify the number and try again. | ||||||
Not Registered | You tried to access a Speed Dial number that is not programmed. | Set up the Speed Dial number. (See Storing Speed-Dial numbers.) | ||||||
The machine's memory is full. | Fax sending or copy operation in progress Do one of the following:
Printing operation in progress Reduce print resolution. (For details, see Printing for Windows® or Printing and Faxing for Macintosh® in the Software User’s Guide on the CD-ROM.) | |||||||
Paper Jam | Paper is jammed in the machine. | Open the Jam Clear Cover (at the back of the machine) and remove the jammed paper. (See Printer jam or paper jam.) | ||||||
Unable to Clean XX Unable to Init. XX Unable to Print XX Unable to Scan XX | The machine has a mechanical problem. —OR— A foreign objects such as a clip or ripped paper is in the machine. | Open the scanner cover and remove any foreign objects inside the machine. If the error message continues, do one of the following:
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Wrong Paper Size | Paper is not the correct size. | Load the correct size of paper (Letter, Legal or A4), and then press Mono Start or Colour Start. | ||||||
Wrong USB device | A non-PictBridge compatible or broken device has been connected to the PictBridge port. | Unplug the device from the PictBridge port, then press Power Save to turn the machine off and then on again. |
| • | Unable to Change XX |
| • | Unable to Clean XX |
| • | Unable to Init. XX |
| • | Unable to Print XX |
| • | Unable to Scan XX |
Note| 1 | Press Stop/Exit to interrupt the error temporarily. |
| 2 | Make sure you have installed MFL-Pro Suite on your PC, and then turn on PC FAX Receiving on the PC. (For details see PC- FAX receiving for Windows® in the Software User’s Guide on the CD-ROM.) |
| 3 | Make sure you have set PC Fax Receive on the machine. (See PC Fax Receive.) If faxes are in the machine’s memory when you set up PC Fax Receive the LCD will ask if you want to transfer the faxes to your PC. |
| 4 | Do one of the following: |
| 5 | Press Stop/Exit. |
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