One or more of the colour ink cartridges is empty. While this message appears on the LCD, each operation works in the following way:

If the paper type is set to Other Glossy or Brother BP71, the machine will stop all print operations. If you unplug the machine, or take out the empty ink cartridge, you cannot use the machine until you change to a new ink cartridge. Replace the empty ink cartridges. (See Replacing the ink cartridges.)

Replace the empty ink cartridges. (See Replacing the ink cartridges.)

You installed a new ink too fast and machine didn’t detect it.

Take out the new ink cartridge and reinstall it slowly until it clicks.

If you are using non Brother Original Ink the machine may not detect the ink cartridge.

Replace the cartridge with a Brother Original Ink Cartridge. If the error remains, contact your Brother dealer.

An ink cartridge is not installed correctly.

Take out the new ink cartridge and re-install it slowly until it clicks. (See Replacing the ink cartridges.)

One or more of the ink cartridges are empty. The machine will stop all print operations.

Replace the empty ink cartridges. (See Replacing the ink cartridges.)

The scanner cover is not closed completely.

Lift the scanner cover and then close it again.

Print data is left in the machine's memory.

Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again.

(DCP-185C only)

The document was not inserted or fed correctly, or the document scanned from the ADF was too long.

See Using the ADF (DCP-185C only)

See Document jam (DCP-185C only)

The print head is too warm.

Allow the machine to cool down.

A Hub or USB Flash memory drive with a Hub has been connected to the USB direct interface.

A Hub or USB Flash memory drive with a Hub are not supported. Unplug the device from the USB direct interface.

The machine has a mechanical problem.

A foreign object such as a clip or ripped paper is in the machine.

Open the scanner cover and look on the left, middle, and right hand side under the covers for any foreign objects inside the machine. If the error message continues, disconnect the machine from the power source for several minutes then reconnect it.

The indicated ink cartridge is running out of ink.

Order a new ink cartridge. You can continue printing until the LCD shows Cannot Print.

The print head is too cold.

Allow the machine to warm up.

The memory card is either corrupted, incorrectly formatted, or there is a problem with the memory card.

Put the card firmly into the slot again to make sure it is in the correct position. If the error remains, check the media drive (slot) of the machine by putting in another media card that you know is working.

The memory card or USB flash memory drive you are using already contains 999 files.

Your machine can only save to your memory card or USB flash memory drive if it contains less than 999 files. Try deleting unused files to free some space and try again.

An ink cartridge is not installed correctly.

Take out the new ink cartridge and re-install it slowly until it clicks. (See Replacing the ink cartridges.)

The memory card or USB Flash memory drive in the media drive does not contain a .JPG file.

Put the correct memory card or USB Flash memory drive into the slot again.

The machine is out of paper or paper is not properly loaded in the paper tray, or the Jam Clean Cover is not closed properly.

Do one of the following:

The paper is jammed in the machine.

See Printer jam or paper jam.

 

The machine's memory is full.

When copy operation is in progress, press Stop/Exit and wait until the other operations in progress finish and then try again.

The memory card or USB Flash memory drive you are using does not have enough free space to scan the documents.

Delete unused files from your memory card or USB Flash memory drive to make some free space and then try again.

Paper is jammed in the machine.

Remove the jammed paper by following the steps in Printer jam or paper jam.

See Printer jam or paper jam. Make sure the paper length guide is adjusted to the paper side.

The machine has a mechanical problem.

A foreign object such as a clip or ripped paper is in the machine.

Open the scanner cover and look on the left, middle and right hand side under the covers for any foreign objects inside the machine. If the error message continues, disconnect the machine from the power source for several minutes then reconnect it.

The machine has a mechanical problem.

A foreign object such as a clip or ripped paper is in the machine.

Open the scanner cover and look on the left, middle and right hand side under the covers for any foreign objects inside the machine. If the error message continues, disconnect the machine from the power source for several minutes then reconnect it.

A broken device has been connected to the USB direct interface.

Unplug the device from the USB direct interface, then press On/Off to turn the machine off then on again.

A USB device or USB Flash memory drive that is not supported has been connected to the USB direct interface.

For more information, visit us at http://solutions.brother.com.

Unplug the device from the USB direct interface.

Paper is not the correct size.

Make sure the machine's Paper Size setting matches the size of paper you are loding in the tray. Load the correct size of paper, and then press Mono Start or Colour Start.