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Difficulty | Suggestions |
No printout | Check the interface cable connection on both the machine and your computer. |
Make sure the machine is plugged in and not turned off. | |
Check to see if the LCD is showing an error message. (See Error and Maintenance messages.) | |
One or more ink cartridges are empty. (See Replacing the ink cartridges.) | |
If the LCD says Cannot Print and Replace XX Ink (where XX is an abbreviation of the empty colour), see Replacing the ink cartridges. | |
Check that the correct printer driver has been installed and chosen. | |
Make sure the machine is online. Click Start and then Printers and Faxes. Choose Brother DCP-XXXX (where XXXX is your model name), and make sure that ‘Use Printer Offline’ is unchecked. | |
When you choose the Print Odd Pages and Print Even Pages settings, you may see a printing error message on your computer, as the machine pauses during the printing process. The error message will disappear after the machine re-starts printing. | |
Printing using the Print Page Setting can take more time than usual, so the computer may display a time out error. If the machine's LCD shows Printing, your data will be printed after a few moments. | |
Poor print quality | Check the print quality. (See Checking the print quality.) |
Make sure that the Printer Driver or Paper Type setting in the menu matches the type of paper you are using. (See Printing for Windows® or Printing and Faxing for Macintosh® in the Software User's Guide on the CD-ROM.) | |
Make sure that your ink cartridges are fresh. The following may cause ink to clog: | |
Try using the recommended types of paper. (See Acceptable paper and other print media.) | |
The recommended environment for your machine is between 20° C to 33° C. | |
White horizontal lines appear in text or graphics. | Clean the print head. (See Cleaning the print head.) |
Make sure you are using Brother Original Innobella™ ink. | |
Try using the recommended types of paper. (See Acceptable paper and other print media.) | |
The machine prints blank pages. | Clean the print head. (See Cleaning the print head.) |
Make sure you are using Brother Original Innobella™ ink. | |
Characters and lines are stacked. | Check the printing alignment. (See Checking the print alignment.) |
Printed text or images are skewed. | Make sure the paper is loaded properly in the paper tray and the paper side guides are adjusted correctly. (See Loading paper and other print media.) |
Make sure the Jam Clear Cover is closed properly. | |
Smudged stain at the top center of the printed page. | Make sure the paper is not too thick or curled. (See Acceptable paper and other print media.) |
Smudged stain at the right or left corner of the printed page. | Make sure the paper is not curled when you print on the back side of the paper with the Print Odd Pages and Print Even Pages settings. |
Printing appears dirty or ink seems to run. | Make sure you are using the recommended types of paper. (See Acceptable paper and other print media.) Don't handle the paper until the ink is dry. |
If you are using photo paper, make sure that you have set the correct paper type. If you are printing a photo from your PC, set the Media Type in the Basic tab of the printer driver. | |
Make sure you are using Brother Original Innobella™ ink. | |
Stains appear on the reverse side or at the bottom of the page. | Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer platen.) |
Make sure you are using Brother Original Innobella™ ink. | |
Make sure you are using the paper support flap. (See Loading paper and other print media.) | |
The machine prints dense lines on the page. | Check Reverse Order in the Basic tab of the printer driver. |
The printouts are wrinkled. | In the printer driver Advanced tab, click Color Settings, and uncheck Bi-Directional Printing for Windows® or Bi-Directional Printing for Macintosh®. |
Make sure you are using Brother Original Innobella™ ink. | |
Cannot perform ‘2 in 1 ’ or ‘4 in 1 ’ printing. | Check that the paper size setting in the application and in the printer driver are the same. |
Print speed is too slow. | Try changing the printer driver setting. The highest resolution needs longer data processing, sending and printing time. Try the other quality settings in the printer driver Advanced tab. Also, click the Color Settings, and make sure you uncheck Colour Enhancement. |
Set the borderless feature off. Borderless printing is slower than normal printing. (See Printing for Windows® or Printing and Faxing for Macintosh® in the Software User's Guide on the CD-ROM.) | |
Photo paper does not feed properly. | When you print on Brother photo paper, make sure you always load one additional sheet of photo paper first before loading the paper you want to print on. |
Clean the paper pick-up roller. (See Cleaning the paper pick-up roller.) | |
Colour Enhancement is not working correctly. | If the image data is not full colour in your application (such as 256 colour), Colour Enhancement will not work. Use at least 24 bit colour data with the Colour Enhancement feature. |
Machine feeds multiple pages | Make sure the paper is loaded correctly in the paper tray. (See Loading paper and other print media.) |
Check that more than two types of paper are not loaded in the paper tray at any one time. | |
There is a paper jam. | See Printer jam or paper jam. Make sure the paper length guide is adjusted to the paper size. Do not extend the paper tray when you load A5 or smaller size paper. |
Printed pages are not stacked neatly. | Make sure you are using the paper support flap. (See Loading paper and other print media.) |
Machine does not print from Adobe Illustrator. | Try to reduce the print resolution. (See Printing for Windows® or Printing and Faxing for Macintosh® in the Software User's Guide on the CD-ROM.) |
Difficulty | Suggestions |
Vertical streaks appear on copies | If you see vertical streaks on copies, clean the scanner. (See Cleaning the scanner.) |
Poor copy results when using the ADF (DCP-185C only) | Try using the scanner glass. (See Using the scanner glass) |
Vertical black line appears in copies (DCP-185C only) | Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip. Clean the glass strip. (See Cleaning the scanner) |
Fit to Page does not work properly. | Make sure your source document is not skewed. Reposition the document and try again. |
Difficulty | Suggestions |
TWAIN/WIA errors appear when starting to scan. | Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In PaperPort™ 11SE with OCR, click File, Scan or Get Photo and click Select to choose the Brother TWAIN/WIA driver. |
Poor scanning results when using the ADF. (DCP-185C only) | Try using the scanner glass. (See Using the scanner glass) |
OCR does not work. | Try increasing the scanner resolution. |
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