The model is on the list, but when I search for it in the search field, there are no results.

Use the model name filter to search for a model name.

After changing the initial password, I still get a pop-up message prompting me to change the initial password before I use the device.

Select the Do not show this message again. checkbox in the pop-up window.

I cannot send the backed-up settings file and certificate.

Sending unencrypted settings files to devices is possible, but an unencrypted certificate cannot be sent. Select encryption when you back them up, or convert the settings file and certificate to the ELDPK format before sending them to the devices.

For information on how to convert files to the ELDPK format, see Related Topics: Convert the Device Settings File.

I sent an ELDPK file to the device, but an error occurred and the settings could not be applied.

When you send an ELDPK file to a network-connected device, the password for the ELDPK file must be identical to the device's password.

If you back up the settings of a network-connected device using BRConfiguration Tool, the device's password will be the password for the backed-up ELDPK file.

I cannot select more than six devices.

Up to five USB-connected devices can be selected at a time.

I cannot send a BLF file.

Only firmware files can be sent as BLF files.

My device displays an error. I want to resume a task but I have already closed the task window. How can I reopen the window to resume the task?

Once the window is closed, you cannot resume the task. Select your device again and repeat all necessary steps.

After applying the settings, the message Complete is displayed, but the settings are not reflected on the device.

Select the Validate applied settings checkbox and the Reboot after applying settings checkbox in the Application settings window to enable verification and rebooting of your device after applying settings.

For more information, see Related Topics: Configure the General Settings.

I cannot see configured settings in the configuration log file.

Configured settings will only be included in the configuration log file if you apply these settings using the Edit device settings option. If you apply settings by sending a settings file, the name of the settings file will be recorded in the log file; check the settings file to see the configured settings.

I cannot change the initial password through the network.

For network-connected devices, only models with an LCD panel can change the password without entering the initial password.

I cannot use any functions on my network-connected device.

Make sure that:

• You have entered the correct password.
• You have changed the initial password. For greater security, you must change the initial password when using BRConfiguration Tool with network-connected devices.

I get the Connection error message when attempting to use a device with the Ready status in the Status column.

Make sure that:

• The device is turned on.
• The device and computer are connected via network or USB.
• The device is not busy.

BRConfiguration Tool will not update the device status until you manually update it after detecting the device.